Office Administrator

Title Office Administrator Department CODA Alternative Funeral & Cremation Compassionate Cremation Society Reports To Location Manager FTE Part time Position Summary The position provides administrative support for CODA Alternative Funeral & Cremation and Compassionate Cremation Society front office operations while delivering exceptional service to the families we serve. Essential Duties Serve as one of the primary points of contact for families, visitors, and vendors; Greeting everyone with warmth, patience, and professionalism at all times, while also maintaining confidentiality. Answer and route incoming phone calls with professionalism, empathy, and clarity. Provide location coverage during breaks, time off, or when additional support is needed. Assist with location readiness, maintaining a clean, welcoming environment for families. Prepare materials for courier/errand runner pickups and deliveries as needed. Process death certificates, affidavits, corrections, burial permits, and authorizations in compliance with Washington State regulations. Carefully track vital records and maintain communication with counties/state agencies. Release cremated remains, certified copies, and documented personal property following identification and signature protocols. Ensure accurate recordkeeping and follow internal procedures to maintain industry and workplace compliance. Support daily office functions such as scanning, data entry, copying, filing, mail, and preparing documents. Maintain accurate digital records using standard naming conventions and established workflows. Assist with case intake in Passare, including entering and verifying case information and supporting documentation in accordance with established workflows. Assist with scheduling for families and funeral directors as needed. Maintain obituaries on the company website and applicable social media sites. Use Microsoft Office Suite for document creation, communication, documentation, and file management. Communicate effectively with internal staff through company used platforms. Flexibility and adaptability is a key component to each day. Collaborate with the Location Manager and other team members for task support, project assistance, and process improvements. Physical Requirements Ability to sit for extended periods of time while working at a computer. May be required to lift up to 25 pounds for document or supply management. Ability to follow all departmental safety practices, protocols, and regulatory standards. Certifications High school diploma or equivalent. Must possess and maintain a valid driver's license. Must meet organizational and insurance-carrier driving record standards. Must successfully pass a background check. Must be able to obtain and maintain applicable Health Department authorization. Must possess a compatible smartphone capable of supporting required applications and communication tools. Must be able to read, write, and communicate effectively in English to perform essential job functions. Work Environment The work environment for this position is in an office setting; remote work may be permitted as needed with approval. Extended view of computer screens. Out-of-Town Transfers Not applicable for this role. #J-18808-Ljbffr Einan's Funeral Homes