E-commerce Operations Specialist

All jobs at Southern Champion Tray (SCT) require Team members to act in accordance with the shared Core Values and Operating principles of the company as they perform specific job functions.

• Trustworthy - We strive for our actions to match our words in all our relationships.
• Servant - Hearted - We enable and empower our team to serve the needs of customers, Team members, suppliers and the community.
• Relational - We aim to build healthy relationships while fostering an environment that promotes compassion, balance, and personal and professional growth.
• Resourceful - We value strategic insourcing, first looking to create solutions internally, and then looking to apply that knowledge to future opportunities.

Primary Responsibility

The E-commerce Operations Specialist will play a critical role in ensuring the smooth and efficient execution of direct-fulfillment orders, maintaining customer satisfaction, and upholding the company's commitment to delivering high-quality products on time. They are responsible for daily operations of picking, shipping, packing orders and fulfillment activities for SCT's Direct Fulfillment operation.

Secondary Responsibilities:

• Order Processing: Accurately process and review direct-ship orders received from customers, ensuring all necessary information is complete and correct in our internal ERP system.
• Order Picking: Efficiently pick and pack products for direct-ship orders, ensuring the correct items are selected. Use order picking systems and equipment to streamline the process and maintain the highest level of order accuracy.
• Inventory Management: Collaborate with the inventory team to monitor stock levels of products available for direct shipping, ensuring timely replenishment to meet demand.
• Shipping Coordination: Collaborate with our parcel partners to schedule pickups and deliveries, ensuring prompt and reliable transportation of orders to customers.
• Quality Control: Perform thorough quality checks on outgoing direct-ship orders, ensuring products meet Southern Champion Tray's high-quality standards before shipment.
• Problem Resolution: Address and resolve any order-related issues or discrepancies promptly, ensuring effective communication with customers and internal teams to find solutions.
• Process Improvement: Proactively identify opportunities for process improvement within the direct-ship fulfillment workflow and collaborate with relevant teams to implement efficient solutions.
• Documentation: Maintain accurate and up-to-date records of direct-ship orders, tracking information, and related documentation for future reference and scaling strategy purposes.
• Compliance: Ensure compliance with all relevant shipping regulations and guidelines, both at the national and international levels, to facilitate smooth and legal transportation of products.
• Packing: Demonstrate the ability to efficiently pack products for shipment, including in the primary packaging.

Minimum Qualifications

• Strong organizational skills with an exceptional attention to detail.
• Excellent communication and interpersonal abilities, capable of collaborating effectively with internal teams and external partners.
• Proficiency in using computer systems and software, including ERP systems.
• Ability to thrive in a fast-paced environment, handling multiple tasks and priorities simultaneously.
• Knowledge of sustainable packaging practices and materials is advantageous.

Preferred Qualifications

• Bachelor's degree in business administration, logistics, or a related field.
• Proven experience in direct-ship fulfillment, logistics, or a related field.

As a E-commerce Operations Specialist at Southern Champion Tray, you will contribute significantly to our commitment to customer satisfaction and sustainability by ensuring accurate and efficient direct-ship order processing. If you are a proactive and detail-oriented individual with a passion for delivering exceptional service, we invite you to join our team and make a positive impact on our customers and the environment.

LANGUAGE SKILLS: Must have the ability to read and understand complex documents, letters, etc. and write legibly in English. Must be able to understand and speak clearly and communicate in English.