Customer Service Representative
TechOp Solutions International
Job Title
Advance your career with a Small Business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits.
Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries.
Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards.
Responsibilities
Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.
Provide and respond to live contacts in order to give the appropriate response from provided responses and materials.
Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.
Provide and transfer any reportable communication to the appropriate department.
Answer customers questions; make referrals: help clarify policies and procedures.
Provide general travel assistance information.
Provide information for filing claims with DHS.
Other duties as assigned
- Job Title This is the main job post content. It focuses on the key details and requirements for the position. The formatting has been adjusted to ensure consistency across the platform. The job description is presented in a clear and concise manner, highlighting ...Suggested
Arlington County
Washington DC3 days ago $17.75 per hour
...A government services provider is looking for a Call Center Representative. This 100% virtual role requires assisting Veterans with various inquiries while demonstrating empathy and excellent communication skills. The position offers $17.75 per hour along with training...SuggestedHourly payFull timeSeasonal workRemote workGovernment Technical Services Corporation
Arlington, VA3 days ago$17.75 per hour
...Call Center Representative Call Center Representative GTSC hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location: This is a 100% virtual position. Your residence...SuggestedHourly payFull timeTemporary workPart timeSeasonal workWork at officeRemote workWork from homeShift workGTSC Talent Solutions (a GTSC Company)
Arlington, VA4 days ago- ...Call Center Representative Location: Washington, DC Duration: Long Term Work duties... ...updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community... ...related field are required ~ Strong customer service skills. ~ Excellent oral and...SuggestedWork at officeRemote workWeekend work
E-talentnetwork
Washington DC5 days ago $20 per hour
...Call Center Representative - Spanish Speaking DC - Washington, DC 20010 Overview Salary Range $20.00 - $20.00 Hourly Position... ...Contractor Job Shift Day Education Level None Category Customer Service Customer Service Representative DC SUN Bucks is the District...SuggestedHourly payFor contractorsSummer workWork at officeRelocationShift workASPEN OF DC INC
Washington DC8 days ago- ...Patient Access Representative Under the supervision of the Patient Access Manager in conjunction... ...appointment needs. Promoting ANHSI services by consulting, gathering information,... ...GED with a minimum of 1-year one year of customer service experience in medical office...Work at officeLocal area
Neighborhood Health
Alexandria, VA3 days ago $21.5 per hour
...healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military... ...High school diploma and at least six (6) months experience in a customer service role in a healthcare environment or a related discipline...Contract workCurrently hiringWork at officeLocal areaImmediate startZimmerman Associates
Bethesda, MD3 days ago$50k
...Customer Service Representative Our client in Bethesda, MD is seeking a bilingual Customer Service Representative. Salary: $50K MUST HAVES: Bilingual in Spanish required Reliable and punctual Must be comfortable being on the phone all day Excellent...Local areaAddison Group
Bethesda, MD3 days ago- ...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries...
Professional Moving & Storage INC
Washington DC3 days ago $19.84 - $21.52 per hour
...Title: Call Center / Patient Access Representative Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic... ...patients and the physician office and provide exceptional customer service to our patients. What you will do: Answer...Hourly payTemporary workWork at officeOrtho Bethesda
Bethesda, MD5 days ago- ...Call Center Representative - Outreach Analyst/Call Center Rep TeleSolv Consulting has immediate opportunities to work with the Federal... ...of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the...Temporary workWork experience placementImmediate startRemote workShift work
TeleSolv Consulting
Alexandria, VA3 days ago $62k - $75k
...a leading direct-to-consumer insurance services business, specializing in the distribution... ...· Contacts and qualifies prospective customers and explains features and merits of... ...explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate...Hourly payFull timeWork at officeRemote workFlexible hoursTRANZACT
Washington DC3 days ago- ...management./ppCall Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region./ppThis is an...Contract workCurrently hiringImmediate start
Ivyhill Technologies
Bethesda, MD1 day ago $19 per hour
...Ascensus is the leading independent technology and service platform powering savings plans across America, providing... ...30pm EST 12:30pm to 9:00pm EST The Call Center Representative position is responsible for customer service and processing for account-based employee...Hourly paySeasonal workWork at officeLocal areaRemote workFlexible hoursShift workAscensus
Washington DC1 day ago- ...About the job Call Center Representative Job Description Position Overview:... ...Center Representative to support daily customer interactions and assist with operational... ...information Good communication and customer service skills What We Offer:...
Sparkbit 360
Washington DC2 days ago $23.49 - $33.94 per hour
...appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to... ...simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives. At Trustmark, you’ll...Hourly payTrustmark
Washington DC1 day ago- ...patient information from various sources and to ensure information entered into the computer management system is accurate. Promote customer service environment. Qualifications: Minimum Education High School Diploma or GED (Required) Minimum Work Experience...Work experience placementRemote workMonday to FridayShift workAfternoon shift
Children's National Hospital
Washington DC1 day ago $49.64k - $60.08k
...Communications Officer I to manage emergency and non-emergency calls. This essential position involves quick decision-making and strong customer service skills, contributing to public safety. Candidates should have at least a high school diploma and one year of customer service...$18 per hour
...Customer Service Representative Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation...Hourly payWorldwideFastSigns
Washington DC3 days ago- ...Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and... ...equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail...
U-Haul International, Inc
Hyattsville, MD5 days ago $35.29k - $45.87k
...Western Growers Customer Service Representative You spend more than half of your waking hours working. Make these precious, fleeting moments matter by working for an organization and a cause you can believe in. Western Growers exists for one reason only: to ensure the...Work at officeWork from homeFlexible hoursWestern Growers
Washington DC11 hours ago- ...Customer Service Representative Addison Group is partnering with a property management company seeking a dedicated Customer Service Representative to support their customer service team. The organization is committed to delivering excellent customer experiences and...Work at officeLocal area
Addison Group
Alexandria, VA3 days ago - ...Customer Service Representative John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified professionals. The primary responsibility of this position is to provide prompt, efficient and accurate service in processing...Work at officeImmediate startFlexible hours
John Marshall Bank
Alexandria, VA2 days ago - ...Customer Service Representative The primary responsibility of this position is to support the daily operations of the dealership as well as close service repair orders, collect payments, and ensure customer service satisfaction. Core Responsibilities Responsibilities...Work at office
Bob Moore
Washington DC4 days ago $15 - $18 per hour
...Customer Service Representative Great Purpose. Great People. Great Opportunities. At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K12 curriculum solutions, we're committed to igniting learning...Hourly payFull timeTemporary workWork at officeLocal areaRemote workWork from homeFlexible hoursAlpha Omega Publications
Washington DC4 days ago$27.91 per hour
...Customer Service Representative The Customer Service Representative is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgement to plan, prioritize, and organize a diverse workload...Hourly payMonday to FridayShift workClearanceJobs
Washington DC5 days ago$15 - $18 per hour
...divh2Customer Service Representative/h2pCaliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external...Hourly payWeekly payWork at officeImmediate startCaliber
Arlington, VA2 days ago- ...Customer Service Representative - UniFirst UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day...Work at officeImmediate startWeekend work
UniFirst
Hyattsville, MD2 days ago - ...Customer Service Representative Enjoy the opportunity to demonstrate extraordinary care for residents as they efficiently address resident requests. Driven by a desire to build relationships, Customer Service Representatives naturally excel at connecting with residents...
JBG SMITH
Arlington, VA2 days ago $16.9 per hour
...Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential duties and responsibilities include greeting potential...Hourly payTemporary workShift workPlanet Fitness
Washington DC5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
- customer service representative csr Washington DC
- customer retention representative Washington DC
- service representative Washington DC
- client retention specialist Washington DC
- bilingual customer support specialist Washington DC
- customer service associate remote Washington DC
- customer service representative ii Washington DC
- international customer service representative Washington DC
- employee relations assistant Washington DC
- full time customer service representative work from home Washington DC