Resident Services Coordinator

Resident Services Coordinator II

Ebenezer is looking for a Resident Services Coordinator II (RSC II) to join our senior assisted living team at Willows Bend in Fridley, MN! This position provides a wide range of administrative support to the community. May also serve as main receptionist for the community.

This resident services coordinator schedule includes:

• 80 hours every two weeks
• Monday-Friday: 8:30 AM -5:00 PM
• Weekends as needed
• Potential of taking "On-call" phone

Willows Bend Senior Living offers 136 beautifully designed apartment homes and amenities that encourage an engaging, active lifestyle for older adults, which comes with the peace of mind knowing supportive services and care by Ebenezer is available should your needs change. We offer Independent Living, Assisted Living, and Memory Care. Located along bustling University Ave in Fridley, MN near 694 interchange and adjacent to the M Health Fairview Fridley Clinic, getting to work couldn't be easier due to the convenience of being located right on the bus line and near the Northstar light rail station! Willows Bend Senior Living is developed by Ivy Properties and United Properties, and is managed by Ebenezer, an experienced provider of residential and health care environments since 1917.

Responsibilities:

• Maintain nursing staffing schedule for community (if applicable):
• Updates master nursing schedules as needed.
• Communicates staffing schedule changes.
• Communicates to Director of Health Services (DHS) open blocks/positions.
• Posts the daily schedule in a common area/space.
• Determines PPL eligibility and in consultation with the DHS approves or denies based on community policy.
• Determines staffing needs/open shifts.
• Communicates open shifts and takes necessary steps to fill shifts promptly.
• Approves/denies employees schedule trades.
• Notifies DHS of status changes and permanent schedule change request.
• Documents attendance/tardiness reports, notifying DHS of individuals requiring disciplinary action.
• Participates in on-call staffing rotation (if applicable)
• Coordinates Administrative functions:
• Assists DHS with E-Time (Payroll) for nursing dept employees.
• Assists DHS in tracking education compliance to ensure that all documentation is in place (Educare, supervisory visits)
• Assists DHS with scheduling new employee interviews
• If applicable, may assist with new hire paperwork
• Assists with new hire personnel file set up
• Coordinates Training and Maintains Records:
• Coordinates new employee training on the Friday after NEO.
• Enters and reviews completed training and reports issues to the DHS.
• Assigns annual Educare training.
• Reviews Educare for all departments reporting issues to the appropriate supervisor.
• Assists with billing, accounts receivable and accounts payable (if applicable):
• Enters charges for miscellaneous services as assigned.
• Ensures paperwork for long term care insurance plans is completed as requested by the resident and invoices are sent
• Assists with processing deposits
• Assists in process Accounts Payable
• Assists with confirming services (audits, charges) to ensure accuracy in Eldermark
• Coordinates Resident Communication:
• Schedules care conferences
• Maintains Resident Directories
• Coordinates providers that come on-site for services such as podiatry and physicians.
• Assists DHS with resident correspondence.
• Provides marketing support as requested by collecting information from prospective residents and may provide tours for prospective residents.

Required Qualifications:

Preferred Qualifications:

• Vocational School or
• Training or Associate Degree
• 1 year of previous experience
• Previous experience working with Eldermark and Educare
• Health Unit Coordinator training

Benefit Overview

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status