Experienced Care Manager for In Home Care for Seniors with Gerontologist certification

Job Description

Job Description

Our Right at Home Team is actively looking for an experience Care Manager that has at least 2 years of experience working with seniors and also within the field required. Caregiving experience is preferred.

 

The Care Manager is responsible for developing and managing the Elderly clients care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Assists in creating and building relationships with all stakeholders in the industry to establish new sales opportunities and gain market shares. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

 

The core competencies for a Care Manager are:

 

Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

 

Primary Functions

• Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.

• Effectively communicates care plan with clients, families, and caregivers.

• Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.

• Effectively communicates with Staffing Manager and Administrative Staff in caregiver concerns, scheduling, and client requests and information.

• Manages Client Satisfaction program.

• Identifies and reports opportunities to improve the client experience.

• Supports on-call supervisor as needed, but on a limited basis.

• Conducts client quality and safety assessments, and also provides follow-up as needed to family members, caregivers, and others.

• Scheduling in-home consultations and coordinate with office staff in caregiver schedules.

• Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.

• Acknowledges, manages, and investigates client and/or family complaints. Maintains calm and offers sound guidance during emergencies.

• Completes home safety checks.

• Helps families understand how changes in condition affect the care needs of their loved one.

• Ensures a good client and caregiver match.

• Conducts caregiver Supervisory Visits.

• Maintains complete, accurate and timely client records in ClearCare.

• Routinely contacts clients regarding accounts receivable, on an as-needed basis.

• Implements corrective action in response to reports or complaints from regulatory agencies.

• Assist and backup the Scheduling Coordinator with scheduling.

  Educates clients, families, referral sources and care partners on the importance and power of person-centered care.

• Represents agency in the community and conducts in-services.

• Exhibits enthusiasm, charisma, excitement and a positive “can do” attitude toward creating an extraordinary client experience.

• Conducts client introductory to caregivers during the week and rotating weekends and as needed.

• supplemental visits on an as-needed basis.

• Mentors caregivers and positively communicates opportunities to improve the client experience.

• Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

• Completion of all Care Books, and New Client Information

• Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.

• When a conflict emerges, effectively works through the conflict to its optimum outcome.

• Does not suppress, ignore, or deny conflict, but seeks to serve as a mediator.

   

Essential Functions

• Seeks out and seizes opportunities, goes beyond the “call of duty,” and passionately finds ways to surpass barriers to improve the client experience.

• Takes proactive action to re-stimulate and improve projects related to the client experience.

• Other general office and clerical functions.

• Other duties assigned by Owner and Operations Manager.

   

Education-Skills-Abilities-Availability

• Preferred Gerontologist Degree

• High school graduate or equivalent with two years of business experience.

• Bachelor's degree preferred

• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities.

• Excellent telephone skills.

• Have a valid driver’s license and use of insured automobile.

• Knowledge of common medical terminology.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak, and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

   

Additional Requirements

• Approved Live Scan

• Approved Fingerprinting and Criminal background Check

• Negative Drug Screen Testing

• Valid Driver’s License with no Major Violations in Last Five Years

• Current Auto Insurance Policy

   

Working Environment

Works primarily out of the local office.

 

 

Salary & Structured Bonus Plan Details Upon Interview