Contact Center Specialist I

Contact Center Specialist I

Hunt Valley Office - Hunt Valley, MD 21030

Overview

Salary Range $18.50 - $27.76 Hourly Position Type Full Time Education Level High School Category Banking

Description

Point Breeze Credit Union is currently seeking a Call Center Specialist!

Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, and Take Responsibility.

Start time for this position may vary between the hours of 7:45am-8:45am

In the Call Center Specialist role, you will:

• Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone.
• Answer member inquiries by using the proper telephone techniques that are set by the department manager.
• Actively promote all products and services the credit union currently offers by using cross-selling techniques.
• Perform as a team player and solicit input to improve departmental flow.
• Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
• Perform other duties as assigned by the Assistant Call Center Manager and Call Center Manager.

Qualifications

• High school graduate or equivalent.
• One to three years of similar or related experience.
• Bilingual preferred
• General knowledge of credit union policies and procedures.
• Basic understanding of loans, payment processes, and interest rates.
• Excellent communication and public relations skills.
• Ability to work well under pressure.
• Positive attitude, enthusiastic, and communicates effectively.
• PC Proficient.