Client Access Coordinator

Job Description

Job Description

Client Access Coordinator

VoiceOver Speech Pathology Practice

At VoiceOver, we provide voice professional voice coaching as well as traditional voice therapy. Our mission is to create a supportive and empowering environment where every person feels heard, respected, and encouraged. We are a growing practice seeking a client access coordinator. If you are bright, independent, organized and process- oriented we want to meet you!

Position Overview

We are seeking a client- access coordinator to be the welcoming face and organizational backbone of our clinic. This role combines client-facing support with behind-the-scenes coordination, ensuring our clients have a smooth, supportive experience from intake through their program.

Key Responsibilities

• Front Desk Management
• Greet clients warmly and ensure a welcoming, professional environment.
• Answer incoming calls, manage voicemails, and process faxes.
• Provide empathetic, encouraging support to patients in all stages of therapy.
• Patient Intake & Scheduling
• Process incoming referrals and initiate patient intake.
• Collect and verify insurance information.
• Coordinate with billing and insurance companies to secure authorizations for evaluations and therapy sessions.
• Track insurance approvals and manage follow-up scheduling.
• Administrative Coordination
• Maintain accurate scheduling records.
• Communicate with clinical and billing teams to ensure smooth operations.
• Adapt workflows and priorities as practice needs evolve.
• A requirement of this position is the ability to use VoiceOver’s client-facing phone register: clear, resonant, unhurried, polished, and appropriate for high-touch client interactions. We provide training and feedback for this standard.

Ideal Candidate

• College degree
• Previous experience in a medical scheduling, front desk, or healthcare administration role.
• Strong organizational skills with the ability to manage multiple tasks at once.
• Excellent communication and interpersonal skills—able to bring joyful energy to client interactions while maintaining professionalism and empathy.
• Our business is growing and our needs can require rapid adjustment in tasks and strategy - being able to adjust workflows and prioritization as needed by management is required.
• Tech-savvy with the ability to learn and use scheduling and medical office software.

Why Join VOICEOVER?

• Be part of a mission-driven practice making a meaningful difference in clients’ lives.
• Work in a collaborative, supportive, and inclusive environment.
• Grow with us as we expand our services and reach.

Please provide 3 references along with your resume.

Location: 1655 Elmwood Avenue Suite 125, Rochester NY, 14620

Hours: Part-Time, Monday through Thursday 11:30 AM to 4:30 PM

Friday, 9:30 AM to 2:30 PM

Compensation: $20.00/hr

Benefits: 2 Weeks of Paid Vacation, Sick Leave, ICHRA health plan options

Job Types: Part-time

Work Location: In person