Contact Center Specialist - Onsite - Salem, OR

Contact Center Specialist

As a Contact Center Specialist here at Honeywell, you will be providing inbound customer service, offering technical support and scheduling assistance for Supra electronic lockboxes and access keys.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.

HOURLY PAY RATE: $17.00/hr. (with skillset & conversion wage increase opportunities)

HOURS OF OPERATION: 5:00 AM - 7:00 PM, seven days a week.

WORK SCHEDULE: 40 hours per week with occasional opportunities for overtime. Flexibility required for early mornings, evenings, and weekend shifts.

LOCATION: This position is on-site in Salem, OR, in an office call center environment.

Responsibilities

• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalate and resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment.
• Performs other duties as required or assigned. Support of additional skillsets, projects and opportunities may be available.
• Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment.

Qualifications

YOU MUST HAVE:

• High School diploma or equivalent required
• Minimum of one year of Technical Support/Call Center/Help Desk experience.
• Excellent listening skills and ability to assess and respond to customers' needs.
• Must be able to effectively communicate with customers via telephone.
• Must be able to work weekends and evenings.
• Reliable, punctual, and committed to excellent attendance.

WE VALUE:

• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies.
• Experience providing expert-level customer support.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to adapt to changing technology and IT best practices.
• Knowledge of industry-specific regulations and compliance

Honeywell International Inc. invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.

Honeywell's Security and Access Solutions business provides high-value security products and services that are critical for buildings around the globe. Building operators and security teams across dynamically evolving verticals depend on our mobile- and cloud-enabled technologies for access control, intrusion detection, and locking solutions to help create safer and more efficient facilities.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.

Job Identification 149289

Job Category Customer Experience

Locations 4001 Fairview Industrial Drive SE, Fairview Industrial, Salem, OR, 97302, US (On-site)