Clinical Care RPM LVN - Remote Contact Center

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Clinical Care RPM LVN - Remote Contact Center Full Time Technical US 5 days ago Requisition ID: 1375 Salary Range: $24.00 To $26.00 Hourly Clinical | Remote Employment Type: Full-Time About Nsight Health Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people's lives. Nsight Health — Where Technology Meets Compassion. AI Fluency Requirement – Non Negotiable Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role. Position Summary The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care. Key Responsibilities Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows Collaborate with providers to coordinate timely and effective patient care via telephonic communication Perform monthly wellness assessments and complete comprehensive chart reviews Accurately document all patient interactions in our clinical platform in real time Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals Maintain compliance with company policies and applicable regulations Perform other duties as assigned Qualifications Active compact LVN/LPN license required Proficient with computers, EMRs, and telehealth tools Strong communication and organizational skills Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets Ability to multitask across multiple technology platforms simultaneously Preferred At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) Prior call center or high-volume telephonic care experience Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales) Work From Home Requirements Minimum internet speed of 50 Mbps download / 10 Mbps upload Hardwired internet connection required — no Wi-Fi Speed test submission required during the offer process Private, HIPAA-compliant workspace Company-provided equipment shipped upon hire Schedule This position operates on a 4-day work week structure, consisting of 10-hour shifts. Must be available to work rotating holidays throughout the year. Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements All new hires must complete a comprehensive training program: Duration: Four weeks Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits Competitive base pay of $24–$26 per hour. Shift Differentials Evening Differential: +$1.50/hour for hours worked after 7:00 PM Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday Additional Compensation Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. 5% Bilingual Pay Allowance Benefits Include 11 Paid Company Holidays annually Paid Time Off (PTO) Medical, Dental, Vision, and supplemental insurance options 401(k) Plan with 3.5% Company Match Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. Schedule Times 9:00 am - 8:00 pm EST Rotating Days: Monday, Tuesday, Saturday, Sunday Monday, Wednesday, Thursday, Friday #J-18808-Ljbffr Nsight-Health