QA & Technical Documentation Specialist
United Merchant Services
Job Description
Job Description
About Bluu, Inc.
Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.
We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.
Location: Hackensack, NJ, Full Time, On-site
Position SummaryWe are seeking a QA & Technical Documentation Specialist to ensure the quality and reliability of our Restaurant and Retail POS systems while maintaining accurate and up-to-date User and Technical Documentation.
This role combines Software QA, Payment QA, Hardware/Device Testing, API & Integration Testing, and Technical Documentation. The ideal candidate can identify product issues, validate new features, and translate complex technical functionality into clear, user-friendly documentation.
Key ResponsibilitiesPerform functional, regression, integration, and release testing for POS systems
Test Windows/Android applications, payment systems, hardware, APIs, and third-party integrations
Test payment transactions, including EMV, NFC/contactless, refunds, reversals, and settlement
Create and maintain test cases, test scenarios, and regression test suites
Identify, document, and verify software defects and production issues
Create and maintain User Manuals, Technical Manuals, Installation/Configuration Guides, Troubleshooting Guides, FAQs, and Release Notes
Ensure documentation is updated with new features, UI changes, hardware configurations, and software releases
Collaborate with Development, Product, Support, and Implementation teams to improve product quality and documentation
Bilingual in Korean and English
Experience in Software QA / Software Testing
Experience with POS, Restaurant, Retail, or Payment Systems
Experience testing Windows and/or Android applications
Experience creating test cases and technical documentation
Basic knowledge of SQL and API testing
Strong troubleshooting, problem-solving, and communication skills
Excellent attention to detail and accuracy
Ability to understand complex technical concepts and explain them clearly
Experience with payment terminals, EMV, or payment processing
Experience with hardware/software integration testing
Experience supporting production issues
Experience with Agile/Scrum development environments
A detail-oriented professional who can test products thoroughly, identify issues, maintain accurate documentation, and ensure that customers and internal teams always have reliable technical information.
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