Quality Analyst(Genesys Cloud CX and Dynamics 365 solutions)
Omega Hires
Quality Analyst (Genesys Cloud CX and Dynamics 365 Solutions) Position: Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions) Position type: Contract Work mode: Remote Key Responsibilities: Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. Define functional, integration, system, regression, performance, and UAT testing approaches. Ensure traceability between business, user stories, and test cases. Participate in reviews and design walkthroughs to identify test scenarios early in the development lifecycle. Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. Conduct functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing, IVR flows, etc.). Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. Support root cause analysis and recommend process improvements to enhance software quality. Support business users during UAT planning and execution. Develop UAT scenarios and scripts. Track UAT completion and sign-off activities. Participate in performance, load, and scalability testing. Validate system response times and user experience. Skills & Qualifications: 5+ years of Quality Assurance and Software Testing experience. 2+ years working on Contact Center, CRM, or Customer Service platforms. Experience testing enterprise SaaS applications. Experience supporting Agile/Scrum delivery environments. Omega Hires
Vacancy posted 11 hours ago
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