Lead Medical Assistant

Medical Assistant Team Leader

Salary Range $27.18 - $28.78 Hourly Position Type Full Time

At Community Medical Centers (CMC), we're passionate about improving health and well-being in the communities we call home. That's why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region's largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties.

Position Summary

The Medical Assistant Team Lead provides on-the-floor leadership to the clinic's Medical Assistants, offering real-time guidance, support, and coaching in medical assisting operations. The role is divided approximately into 50% direct patient care and 50% lead responsibilities, including scheduling, inventory oversight, training, and competency development. This is primarily a floor-based position, working side-by-side with MAs and providers to manage patient flow, reinforce skills, provide coverage, and ensure safe, efficient, and high-quality patient care. The position reports to the Back Office/Operations Supervisor or Center Manager.

Specific Duties

• Promote the mission, vision, and values of the organization.
• Lead the MA team with real-time, floor-based support, encouragement, and coaching.
• Create and maintain MA schedules, ensure timesheets are accurate, and coordinate daily assignments while upholding CMC's Standardized Best Practices.
• Support Center Manager in overseeing assignments and rotations for MAs, ensuring fair distribution of floor and in-basket duties.
• Implement, monitor, and assure adherence to CMC standardized best practices and quality measures.
• Ensure all quality control requirements are completed (room stocking, fridge/freezer temps, crash carts, sterilization logs, vaccine monitoring).
• Oversee supply readiness and collaborate with Supervisor for timely ordering of supplies and medications.
• Keep clinics ready for patients by ensuring exam rooms are well-stocked and equipped.
• Assist in maintaining efficient patient flow across providers; proactively redistribute MA support to prevent bottlenecks.
• Perform all MA duties as needed (rooming, vitals, injections, vaccines, procedures) approximately 50% of the role.
• Remain knowledgeable in all MA duties and be able to step in for coverage as needed.
• Provide ongoing training, onboarding, and skills refreshers for MAs, ensuring clinical competencies remain current and aligned with CMC standards.
• Function as part of a team in the provision of patient care and completion of daily activities.
• Assist providers and licensed staff in patient care, including triage support and patient phone calls.
• Provide oversight for patient education, infection control, and safety standards.
• Participate actively in staff huddles and meetings, contributing to a collaborative team environment.
• Monitor medical equipment, restock areas, check expiration dates, and escalate maintenance needs.
• Support referrals and follow-up coordination as delegated, ensuring MAs know workflows.
• Accurately complete reports for reportable diseases and other required submissions.
• Provide input on MA skills and competencies; support performance evaluations by sharing constructive feedback with the Center Manager.
• Participate in performance review processes, offering insight and encouragement alongside the Center Manager.
• Model professionalism, teamwork, integrity, and CMC values at all times.
• Take responsibility for achieving results and inspire others to do their best work.
• Commit to personal growth while helping teammates expand their knowledge and skills.
• Rotate between floor coverage and inbox support as needed, ensuring both MAs per provider rotate roles to maintain skills and prevent burnout.
• Travel between sites within CMC's service area and provide coverage as needed to support clinic operations.
• Create meaningful patient connections, delivering a caring, positive experience while motivating your team to do the same.
• Perform other duties as assigned, with a spirit of teamwork and flexibility.

Qualifications

Minimum Requirements:

• Two (2) years of direct experience in a healthcare setting in a medical back-office or clinical capacity, specifically as a Medical Assistant.
• Knowledge and proficiency with Electronic Medical Records (Epic preferred).
• Completion of an accredited Certified Medical Assistant program (LVN or RN training may substitute).
• High school diploma or equivalent.
• Current Basic Life Support (BLS) certification, or ability to obtain prior to hire.
• Valid California Driver's License, proof of automobile insurance, and reliable personal transportation.
• Completion of CMC's Leadership Training within 180 days of hire.
• Ability to communicate effectively in English, both verbally and in writing.
• Demonstrated active listening skills, empathy, and responsiveness to patient and team needs.
• Consistently adheres to and models CMC's communication standards, including:
• Greeting others with warmth and professionalism.
• Using respectful tone, positive body language, and appropriate eye contact.
• Commitment to providing excellent customer service in alignment with CMC's Mission, Principles, and Values.
• Ability and willingness to travel between CMC sites as required.
• Knowledge of medical practices, procedures, and patient care
• Proficient in exam, diagnostic, and treatment room protocols
• Skilled in using medical equipment and instruments safely
• Knowledge of safety hazards and preventive measures
• Ability to assist with treatments and administer medications
• Proficient in Vaccine for Children (VFC) program and injections
• Accurate in maintaining records and test results
• Skilled in quality assurance and compliance standards
• Ability to build effective relationships with patients and staff
• Committed to maintaining quality control standards
• Calm and effective in emergency situations
• Flexible in applying guidelines and procedures
• Clear and compassionate communication skills

Typical Physical Demands:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Involves standing and walking for long periods of time. Occasionally lifts and carries items weighing up to 35 pounds. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. Requires exposure to communicable disease and bodily fluids.

Typical Working Conditions:

This role is floor-based within a busy clinic and requires regular walking, standing, and patient interaction. Hours may involve evenings, weekends and/or holidays dependent on clinic coverage needs. Involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with upset staff/patients.

Community Medical Centers is an Equal Opportunity Employer. It is CMC's policy to provide equal employment opportunities to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.