Field Engineer 3
LanceSoft
Desktop And Field Support Technician
Location: Groton / New London, CT (Onsite – Government Site) Work Type: Non-Driving (occasional local travel between sites) Duration: 12 Months (Possible Extension / Temp to Perm) Schedule: First Shift (8:00 AM – 4:00 PM)
Overview: This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance.
Responsibilities:
- Install, configure, and maintain desktops, laptops, servers, and peripherals
- Perform hardware setup, imaging, reloading, and troubleshooting
- Provide support for software, networking, and legacy systems
- Perform disk replacements and basic repairs on enterprise systems
- Handle installs, moves, adds, and changes (IMAC activities)
- Test and certify systems and applications
- Manage and update tickets in the system and ensure SLA compliance
- Escalate issues and provide follow-up support
- Maintain professionalism and ensure customer satisfaction
Requirements:
- Minimum 1–3 years of desktop/IT support experience
- Experience with hardware and software troubleshooting
- Basic networking knowledge
- Strong organizational and communication skills
- Ability to follow processes and work independently
- Preferred: Certifications such as A+, Security+, Dell, Apple
- Experience with ticketing systems
- Experience with mobile device setup (iOS/Android)
- Experience with hardware repair and software deployment
Vacancy posted 7 hours ago
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