Field Engineer 3

Field Engineer 3 | Groton, Connecticut, United States Job Summary: Field Engineer 3 (Groton, CT - Contract) About the Role Join our dynamic team as a Field Engineer 3 and play a pivotal role in keeping enterprise technology running smoothly. This hands-on, field-based position is ideal for technology professionals ready to take on higher-level support challenges across desktops, laptops, servers, and network devices. Grow your IT career with exposure to diverse environments and legacy systems while delivering top-tier customer service. Responsibilities - Install, diagnose, maintain, and service computer hardware, software, and network products at customer sites - Perform advanced troubleshooting and repair for desktops, laptops, servers, printers, and network devices - Support both current and legacy IT products, including disk replacement on enterprise storage systems - Complete installs, moves, adds, and changes (IMAC) as directed by Help Desk or Service Desk - Execute reimaging and optimization of PCs and laptops, as well as software application certification - Maintain accurate and timely ticket updates according to client-specific Service Level Agreements - Ensure customer satisfaction with professional demeanor and consistent follow-through - Escalate unresolved issues and provide detailed follow-up as needed Required Skills and Experience - 1-3 years of computer support experience in desktop, laptop, and basic server environments - Proficiency in hardware and software troubleshooting, installation, and maintenance - Familiarity with disk replacement and network product support - Strong organizational skills and work ethic - Experience updating ticketing systems and meeting SLAs Preferred Skills - Hands-on experience with enterprise storage and legacy product maintenance - Exposure to server and peripheral installation and configuration - Advanced PC/laptop reimaging and device repair skills Benefits - Expand your technical expertise with exposure to a wide array of hardware and software - Opportunities for skill development and career advancement within a reputable organization - Collaborative environment with supportive teams and clear guidance - Flexible contract work with potential for future roles How to Apply Ready to take your IT support career to the next level? Submit your application and resume today to become our next Field Engineer 3 in Groton, CT.