ITSM Analyst: Incident & Problem Lead, Remote

Baptist Health (Jacksonville)

Remote job

Baptist Health is seeking a Service Management Analyst to support ITSM, incident, problem, and change management in a remote-eligible role. The position emphasizes RCA, root-cause analysis, and cross-team coordination to ensure service continuity in a healthcare environment. Responsibilities include leading remediation efforts, maintaining documentation, and providing timely updates during major incidents. Strong knowledge of ITIL foundations and ServiceNow is beneficial. #J-18808-Ljbffr Baptist Health (Jacksonville)

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Vacancy posted 2 days ago

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