Customer Service Representative - Convenient Care - Bonita Health Center - Travels for coverage

Customer Service Representative - Convenient Care - Bonita Health Center - Travels for Coverage

Lee Health is seeking a dependable and flexible Customer Service Representative (CSR) to support our Lee Convenient Care locations. This position is ideal for an administrative professional who enjoys working in a fast-paced healthcare environment and is comfortable traveling between locations to provide coverage as needed.

Your home base will be Bonita Health Center, with all initial training conducted at our Page Field location. Once training is complete, you will travel between designated Lee Convenient Care locations to provide coverage for staff call-outs, PTO, and other operational needs.

Schedule & Location

Schedule: Four 10-hour shifts per week.

Hours: 6:45 AM to 5:15 PM.

Days: Variable weekdays and every other Saturday and Sunday, based on operational needs.

Home Base: Bonita Health Center, 3501 Health Center Blvd, Estero, FL 34135.

Initial Training: Lee Convenient Care Page Field, 4771 S Cleveland Ave, Fort Myers, FL 33907.

Travel Requirements: Must be able to travel to designated Lee Convenient Care locations to provide coverage for call-outs, PTO, and other staffing needs.

Additional Coverage Locations

• Lee Convenient Care Metro Pkwy: 13340 Metro Pkwy, Suite 100, Fort Myers, FL 33966
• Lee Convenient Care Pine Island Rd: 1682 NE Pine Island Rd, Cape Coral, FL 33909
• Lee Convenient Care Page Field: 4771 S Cleveland Ave, Fort Myers, FL 33907
• Lee Convenient Care South Cape: 507 Cape Coral Pkwy E., Cape Coral, FL 33904-8545

Important: This is a multi-location position. While Bonita Health Center is your designated home base, you must be comfortable traveling to the locations listed above as assigned.

Lee Health Benefits

• Medical, dental, and vision insurance.
• Retirement savings plan with employer matching contributions up to 5%.
• Paid time off and holiday benefits.
• Tuition reimbursement after one year of employment.
• Employee Assistance Program (EAP).
• Career development and growth opportunities.

Be Valued for Being You. Join Lee Health and help us deliver an exceptional experience for every patient, every day.

Application Requirement

Please upload your most up-to-date resume, including complete employment dates for each position held, to be considered for this opportunity. Applications submitted without an updated resume containing employment dates may not be considered.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.