Project Manager - Flooring Installation

Job Description

Job Description

About the Role

L&L Flooring is looking for an experienced Project Manager to oversee active flooring installation projects from start to finish. In this role, you'll be the key point of coordination between our installation manager, installers, and clients — making sure every project stays on schedule, on budget, and meets our quality standards. You'll also take ownership of warranty claims and callbacks, ensuring customer issues are resolved quickly and professionally.

What You'll Do

• Manage multiple active projects simultaneously, tracking timelines, budgets, and milestones
• Coordinate closely with the Installation Manager and installation crews to schedule and sequence work efficiently
• Serve as the primary point of contact for project status updates, resolving issues before they cause delays
• Ensure all projects are completed in a timely, professional manner that meets company and customer expectations
• Manage warranty claims and callback requests — investigating issues, scheduling repairs, and communicating with customers throughout the process
• Maintain accurate project documentation, including scopes of work, change orders, and completion records
• Proactively identify and resolve scheduling conflicts, material shortages, or site issues
• Communicate regularly with customers to keep them informed on project progress

What We're Looking For

• Previous experience in project management, ideally in flooring, construction, or a related trade
• Strong organizational skills with the ability to manage multiple projects at once
• Excellent communication skills — comfortable coordinating between crews, management, and customers
• Problem-solving mindset with a focus on customer satisfaction
• Experience handling warranty or service issues is a plus
• Valid driver's license and reliable transportation for site visits

The right person for this role is a natural problem solver who remains calm under pressure, communicates well with customers, and understands that resolving issues professionally can turn a frustrated customer into a lifelong advocate for our company.

At L & L Flooring & Design, we believe the job isn't finished until the customer is completely satisfied, and this position plays a critical role in protecting that reputation.