Service Supervisor

We are looking for a talented Service Supervisor to join our team in Service in Downey, CA. In this role, you will make an impact in the following ways: Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments. Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards. Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills. Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime. Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality. Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines. Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations. Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers. #J-18808-Ljbffr Cummins