Field Service Technician II

The Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point?of sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high quality technical solutions in a fast?paced restaurant environment.


Key Responsibilities
* Provide exceptional customer service while supporting restaurant operators and staff.
* Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
* Resolve technical issues efficiently and clearly communicate solutions to customers.
* Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
* Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
* Train restaurant employees for proper use of supported systems and equipment.
* Diagnose and repair product failures; order and replace parts as needed.
* Recommend appropriate products, services, or solutions based on customer needs.
* Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
* Follow established procedures and guidelines while working with minimal to no supervision.
* Report to a Team Lead or Field Services Manager.


Requirements
* Strong customer service and communication skills, with the ability to remain calm under pressure.
* Experience troubleshooting and repairing POS or computer hardware systems preferred.
* Basic understanding of networking concepts and restaurant technology environments.
* Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
* Willingness to work evenings and participate in an on?call rotation as needed.
* Reliable transportation for travel between customer locations.
* Completion of account specific training and network cable termination training


Notes -

• Is this position remote or in person? Remote - Field Technician
• What will the primary day-to-day responsibilities entail for this person? See Job Description above
• What are the TOP 2 required skills that candidates must have? See first two bullets in Requirements section of Job Description above
• How many overall years of experience should this person have? 0-2 yrs
• Do they need any specific certifications or education? A+ preferred
• If contract to hire what is the conversion rate? $22-$23
• How many miles per day will the contractor be driving? 0-100
• What radius range should candidates be located from the job location? 0-20 miles