Field Support Technician
$19 - $24 per hourCynet Systems
Pay Range: $19.00hr - $24.00hr
Job Overview:
The candidate will recommend services and standards for supporting the end-user compute and field services environment. Primary duties include deploying and managing hardware and software, provisioning remote site networks, performing Level 2 break/fix support, and maintaining asset inventories to meet operational requirements.
Responsibilities:
Job Overview:
The candidate will recommend services and standards for supporting the end-user compute and field services environment. Primary duties include deploying and managing hardware and software, provisioning remote site networks, performing Level 2 break/fix support, and maintaining asset inventories to meet operational requirements.
Responsibilities:
- Recommend services and standards for supporting the end-user compute and field services environment.
- Deploy and manage in-scope hardware and software.
- Support end-user data backup, storage, and recovery services.
- Provision and support remote site networks (e.g., LAN, WAN connections) and related operations, including procurement, design, system monitoring, incident diagnostics, troubleshooting, resolution, escalation, security management, and capacity planning.
- Provide support for stand-alone Uninterruptible Power Supply (UPS) systems.
- Provide server break/fix and Level 2 support for equipment and system software as coordinated through the IT and clinical service desks.
- Provide break/fix Level 2 support for in-scope hardware and software.
- Provide remote and deskside support to authorized users as needed to fulfill service requirements.
- Perform incident determination, root cause analysis, and resolution.
- Manage and maintain inventory of in-scope software licenses, ensuring compliance and reconciling installations with license rights.
- Provide support for financial audits as requested.
- Perform access control operations (file systems, disk space) for authorized users.
- Manage and maintain inventory of in-scope hardware, including asset tagging and recording.
- Provide technical support for all hardware and equipment within the remote site computing infrastructure.
- Establish procedures for procuring appropriate equipment spares and maintain inventory levels to meet temporary capacity needs and service level requirements.
- Manage and maintain spare inventory for in-scope hardware devices, advising on inventory levels in accordance with policies and procedures.
- Track and fulfill requests for new devices, spare components, or peripherals from the spares inventory.
- Provide ad hoc fulfillment of approved new devices, components, or peripherals.
- Manage device life cycles as part of the ongoing hardware refresh process.
- Provide technical advice to vendors regarding remote site infrastructure system software.
- Implement and coordinate all changes to remote site infrastructure, including those affecting service levels of third parties or recurring service agreements.
- Create, maintain, and provide appropriate project plans, time and cost estimates, technical specifications, and management documentation in an approved format.
- Identify and implement opportunities to consolidate infrastructure, improve utilization and availability, and optimize costs.
- Provide BYOD capabilities and user support.
- Support standard-approved projectors that are not part of managed teleconferencing or video conferencing services.
Vacancy posted 3 days ago
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