Systems Analyst - Application Support

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. Working at Premera means you have the opportunity to drive real change by transforming healthcare. By investing in our employees and fostering a culture of collaboration and continuous development, we're able to better serve our customers. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: . Collaborates with others in system development and design, including database, report, and interface design. Assists in the development of test plans and coordination or execution of testing activities and helps triage issues, anomalies, and opportunities to improve solutions. Represent the business within an Agile delivery team; and serve as a liaison between business and IT for new system implementations, enhancements, and ongoing maintenance. Lead requirements elicitation and analysis efforts for complex initiatives; facilitate decomposition sessions to identify and define high-level scope, dependencies, risks, and delivery considerations across business and technology teams. Collaborate with business partners, IT partners, and delivery teams to identify, refine, and document requirements in the form of epics, features, user stories, acceptance criteria, use cases, business requirements, functional requirements, UI specifications, and business rules. Apply advanced business analysis techniques, including business process analysis, cost-benefit analysis, workflow analysis, business capability assessment, and solution evaluation, to support decision-making and solution design. Use a variety of requirements-gathering and discovery techniques, including stakeholder interviews, workshops, document analysis, story mapping, process mapping, and workflow analysis. Develop and maintain deep knowledge of Premera systems, business processes, data assets, and technology capabilities within the aligned domain and related business areas. Demonstrate strong knowledge of data architecture, data flows, integrations, and reporting considerations within the assigned domain. Use SQL and other data tools to perform analysis, troubleshoot issues, validate requirements, develop metrics, support root cause investigations, and create ad hoc reporting. Perform complex data analysis and data mapping activities; define data transformation rules; Participate in and support testing efforts across the SDLC, including test planning, test scenario development, test execution support, defect triage, validation of results, and User Acceptance Testing (UAT). Provide leadership and recommendations regarding backlog priorities, dependencies, risks, and release planning activities. Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent combination of education and experience. Five (5) years of business systems analysis experience, including requirements elicitation, process analysis, stakeholder management, and delivery of technology solutions in a cross-functional environment. Experience in a software development environment utilizing Agile delivery practices, including Scrum and SAFe. Knowledge of project delivery methodologies, including Agile and Waterfall. Experience using SQL for data analysis, data validation, troubleshooting, reporting, and requirements support. Knowledge of healthcare or health insurance industry processes and systems. Experience with product development and collaboration tools such as Azure DevOps, Visual Studio, Confluence, and Product Plan. Customer-focused with demonstrated ability to understand and align solutions to strategic business objectives and customer value. Experience working with SQL, large datasets, and data-validation techniques to support business and operational decision-making. Ability to collaborate effectively with Product Owners, Engineers, Architects, Data Teams, and Operations leaders to deliver end-to-end solutions. Understanding of APIs, integrations, data pipelines, enterprise applications, and modern technology ecosystems. Experience working with Microsoft SQL Server, Snowflake, and enterprise data platforms to analyze operational data. Experience developing and utilizing dashboards, reports, and data visualizations using BI tools. Experience designing and implementing automation solutions using UiPath, Appian, and other low-code or workflow automation platforms. Demonstrated ability to analyze complex business processes, system interactions, and data relationships to identify risks, opportunities, and solutions. Ability to elicit, analyze, organize, document, prioritize, and trace requirements throughout the solution lifecycle. Makes sound tactical and operational decisions using analysis, business knowledge, experience, and judgment. Strong problem-solving and root cause analysis skills with the ability to proactively identify and mitigate risks. Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including: Medical, vision, and dental coverage with low employee premiums. Life and disability insurance. Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service. We have tuition assistance for both undergraduate and graduate degrees. For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement. Free convenient on-site parking. Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more. Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling. Challenge someone to a game of shuffleboard or ping pong while on campus. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at or via phone at . we generally target up to and around the midpoint of the range.