Software Engineer - Platform Engineer

Salary: $61,000 - 101,000 per year Requirements:

• 6+ years of experience troubleshooting, resolving, and maintaining IT systems.
• Experience with large-scale on-premises and public-cloud environments; AWS experience is preferred.
• Strong knowledge of observability and monitoring tools, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• Proficiency with AWS, ServiceNow, Kafka, API design and integration, and troubleshooting.
• Knowledge of ITIL-aligned incident, problem, and change management; SRE and operational metrics; root cause analysis; post-incident governance; SQL and operational data analysis; and release governance.
• Strong communication, stakeholder management, and documentation skills.
• A proactive approach to learning about and recommending new technologies.

• Support production systems, observability, and production governance and management.
• Design operating models, process controls, dashboards, and views.
• Participate in audits and compliance activities.
• Use Copilot to improve day-to-day efficiency.
• Provide management with production stability metrics and insights.
• Act as a gatekeeper for GBP production processes and standards.
• Lead meetings, drive decisions, and coordinate stakeholders across functions.

• API
• AWS
• CI/CD
• Cloud
• Copilot
• Datadog
• Docker
• Dynatrace
• GitLab
• Grafana
• Support
• ITIL
• Jenkins
• Kafka
• Kubernetes
• Prometheus
• SQL
• ServiceNow
• Splunk
• Terraform
• CloudWatch
• DevOps

More:

We are collaborating with hackajob to connect exceptional professionals with this role at J.P. Morgan. The position focuses on production support and governance for operational excellence. Chase is a financial services firm serving households, small businesses, nonprofits, and cities with a broad range of financial products and services. Our Consumer & Community Banking division offers services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We provide a competitive total rewards package, with salary based on role, experience, skills, and location; eligible roles may also include commission or discretionary incentives. Benefits vary by eligibility and include health care, wellness resources, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion, provide equal employment opportunities, and offer reasonable accommodations.

last updated 41 week of 2026