QSR Talent & Training Manager

Talent & Training Manager at Dunkin'

Are you looking for a fun and supportive working environment where you can truly make a difference? Do you thrive in a fast-paced atmosphere and enjoy developing talented individuals? If so, we have the perfect opportunity for you!

Join our passionate team at Dunkin' as a highly skilled Talent & Training Manager. In this role, you will focus on hiring, training, and developing talent across multiple locations, creating a culture of accountability and pride. Enjoy competitive compensation, performance incentives, and the chance to work hands-on with a dynamic team!

This is a hands-on field leadership role in Quick Service Restaurant (QSR) operations, not a corporate or remote training job. Candidates must have at least 3 years of QSR or restaurant management experience and be comfortable working in stores 5 days a week during peak hours.

Core Responsibilities

• Lead all hiring and onboarding across 8 Dunkin' locations.
• Recruit, screen, and build staffing pipelines through referrals and community connections.
• Develop, deliver, and standardize in-store training systems and certification checklists.
• Coach managers and crew through live shift training and feedback sessions.
• Support culture resets by modeling teamwork, accountability, and guest-first habits.
• Observe rush-hour performance and design daily improvement plans.
• Partner with store managers and the operations manager for follow-through and performance tracking.
• Conduct weekly site visits and report progress on hiring, training, and retention goals.
• Identify high-potential employees and support internal promotions.
• Maintain consistency with Dunkin' and Inspire Brands training standards.
• Spend 80–90% of your time on the restaurant floor observing, coaching, and training during live service.
• Lead by example in speed, accuracy, and guest engagement during rush periods.

What Success Looks Like

• Each store is fully staffed and cross-trained with minimal turnover.
• Training systems are standardized, documented, and repeatable.
• Rush-hour performance and guest satisfaction steadily improve.
• Communication with ownership and support staff is clear, timely, and proactive.

Qualifications

• 3–5+ years in restaurant or retail management (multi-unit or training experience preferred).
• Proven record of building teams, hiring, and improving retention.
• Strong presence on the floor — calm under pressure, confident coaching during service.
• Excellent communication and organization skills.
• Comfortable traveling between stores and working early shifts when needed.
• Must thrive in fast-paced environments and lead by example.

Compensation & Structure

• Full-time salary plus performance incentives tied to staffing, retention, and training results.
• Direct report to owner; works closely with operations manager and store leadership.
• Field-based role — must be in stores 5 days per week.

Ready to take your career to the next level? Include a short note on what drives you to build teams and develop people when you apply!

You are applying for work with a franchisee of Dunkin Donuts /Baskin-Robbins, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.