Client Solutions Manager

About us

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes- screening, compliance, scheduling, and payments-so knowledge sharing stays focused on meaningful insights and real impact.

We're a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.

What we believe

Human knowledge is the world's most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

About the role

As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region.

This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements.

Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.

What you'll do

• Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
• Hire and coach top performers and maintain talent density
• Innovate and improve processes and policies within the Client Solutions department

What you bring

• You display a "challenge-accepted" mentality
• You are passionate about training, coaching, and developing talent
• You inspire and motivate your team to achieve ambitious goals
• You are results-driven and excel at identifying new & innovative ways to drive growth
• 3-5 years of professional work experience in customer-facing roles; 1-2 years of experience managing a client-facing team
• Previous expert network experience (or adjacent market research role) is strongly preferred

Benefits + perks

• Competitive Salary & Stock Options
• Healthcare, dental, and vision coverage
• 401(k)
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Flexible remote work policy
• Paid parental leave (12 weeks of fully paid bonding leave, and birthing parents get 8-10 additional weeks of paid recovery leave)

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice:

Full-time offers include base salary, equity, and benefits

Pay range: The total target compensation for this role ranges from $128k to $135k, comprising a base salary of $108k to $115k plus a target annual bonus of $20k(uncapped). Final compensation is determined by experience and skill level.

This is a hybrid role , in our NYC office 3 times per week.

Don't meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!