Account Coordinator

Job Description

Job Description

Who is Frankel?

Frankel is a full-service strategic communications firm based in Gainesville, FL, specializing in branding, marketing, and digital strategy. We help organizations connect with their audiences through thoughtful strategy, sharp creative, and measurable results - whether that's a million-dollar budget or a gumball and a paperclip. We partner with clients across financial services, higher education, healthcare, professional services, and more, and we're looking for people who love a good challenge as much as we do.

Who We Need

If you're the kind of person who color-codes their to-do list and actually finishes it, we want to talk to you. This role is perfect for someone early in their career who's eager to learn the ins and outs of agency life  -  someone who thrives on staying organized amid a dozen moving parts, isn't afraid to ask questions, and takes pride in the details other people miss.

The Basics

Job Title: Account Coordinator
Department: Account Services
Reports To: Brand/Account Manager
Location: Gainesville, FL (Hybrid)
Employment Type: Full-Time
NOTE: Only USA-based candidates will be considered for this position. Frankel is unable to provide sponsorship at this time. This hybrid role requires being in the office Tuesday through Thursday, with Monday and Friday as remote days.

The Role

The Account Coordinator is an entry-level role that supports both the Client Services team and general agency operations. Working closely with Brand Managers, Account Managers, Project Managers, and the People Operations Manager, this person helps keep client projects organized, deliverables polished, and the office running smoothly day-to-day. Success in this role looks like proactive communication, sharp attention to detail, and a genuine eagerness to learn the tools and rhythms of agency work.

Responsibilities

Client Services & Project Coordination

• Support Brand Managers and the Accounts Team with day-to-day client account management and project coordination
• Draft, organize, schedule, and quality-check client marketing communications, including email campaigns and social media content
• Proof client-facing deliverables, including social media calendars, presentations, emails, and other materials
• Assist with development and production of digital deliverables, such as blog posts, social content, website updates, and email campaigns in HubSpot
• Support campaign execution by maintaining organized assets, tracking deadlines, and communicating project status with internal teams
• Perform QA reviews to help ensure deliverables are accurate, complete, and aligned with client requirements before client review
• Coordinate vendor quotes, draft client estimates, assist with status reports, and help build project schedules
• Organize client documents and ensure materials are accessible and up to date
• Monitor media plans and client budgets, and confirm all project hours are logged in the project management system
• Assist with new business efforts, including RFP coordination, proposal preparation, and research and presentation support
• Participate in weekly check-ins with team leads to review priorities and receive training
• Communicate clearly with Brand Managers and escalate issues or delays promptly
• Pull project hour reports from Kantata and assist with quarterly reconciliation of project budgets and logged hours
• Accurately log hours worked in Kantata to support tracking of time spent on client projects

General

• Perform other related duties as assigned to support seasonal workload, agency operations, office administration, and cross-team collaboration

Requirements

• Must reside in or be willing to relocate to Gainesville, FL
• Coursework in public relations, advertising, marketing, or a related field
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Willingness to learn new tools and processes, including Kantata and shared drive systems

Bonus Points If...

• You have prior experience or an internship with a marketing, PR, or advertising agency
• You're already comfortable with tools like HubSpot or project management platforms

Why Frankel?

Agency life shouldn't take over your life. Beyond the day-to-day, here's what you can expect as part of the team:

• Medical, dental, and vision coverage, with Frankel contributing toward the cost of your plan
• 401(k) with a match, eligible after your first work anniversary
• 15 days of PTO in year one, moving to our flexible Responsible Time Off plan after that
• Holiday Break Days in November and December
• Paid parental leave and a free Employee Assistance Program
• A hybrid, collaborative culture with an open-door policy - we want to hear your ideas, not just your deliverables

Compensation & Pay Transparency

In compliance with applicable pay transparency laws, Frankel includes the expected salary range for this role. Actual compensation will depend on factors like experience, skills, and internal equity. All full-time employees are eligible for our full benefits package, including medical/dental/vision coverage, 401(k) matching, paid parental leave, generous PTO, and more.

The salary range for this position is $35,000-$45,000 annually, depending on skills, experience, and qualifications.

We Are Stoked, Pumped & Jazzed

...to see your application. If this job sounds like you, we'd love to hear from you.

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