VICE PRESIDENT OF SERVICE

Location: 7227 RAMPART ST, Houston, TX, 77081-6403, United States Base Pay: $174,000.00 - $210,000.00 / Year Employee Type: Employee FT Required Degree: 4 Year Degree Manage Others: Yes Job Summary We are looking for a highly autonomous leader who can build structured, high‑performance systems and drive accountability across multiple departments. The Vice President of Service at Frazer will lead post‑production service operations—including Repairs, Warranty, Parts Sales, and Customer Support—to provide an exceptional customer experience throughout the lifecycle of every EMS unit. Responsibilities Leads the Service organization, including Repairs, Warranty, Parts Sales, and Customer Support, to deliver exceptional lifecycle support and customer satisfaction for all Frazer EMS units. Develops, implements, and continuously improves Service operational processes to reduce customer downtime, improve responsiveness, optimize staffing, and increase operational efficiency. Establishes operational performance standards and manages Service activities through KPI‑driven systems focused on quality, turnaround time, productivity, parts availability, and customer experience. Builds, develops, and leads high‑performing Service leadership teams through coaching, accountability, performance management, succession planning, and talent development initiatives. Collaborates cross‑functionally with Manufacturing, Engineering, Sales, Supply Chain, and Quality teams to resolve issues, improve serviceability, and support company operational objectives. Participates as a member of the Senior Leadership Team to support company strategy, operational execution, financial performance, and long‑term organizational growth. Develops and manages departmental budgets, service‑related expenditures, and cost‑control initiatives to ensure financial accountability and operational effectiveness. Facilitates Service leadership meetings to review operational performance, customer support metrics, staffing needs, and strategic priorities. Establishes clear goals and performance expectations for direct reports and ensures accountability through regular communication, feedback, and performance evaluations. Promotes and maintains a safe, productive, and values‑driven work environment aligned with Frazer Core Values, company policies, and safety programs. Supports strategic planning initiatives by contributing operational insights, departmental priorities, performance metrics, and resource planning recommendations. Prepares operational updates, business performance reports, and departmental metrics for executive leadership and Board‑level review as needed. Secondary Duties Contributes to the development, implementation, and continuous improvement of Service policies, procedures, workflows, and operational standards across all service‑related functions. Collaborates in the development and management of departmental operating budgets and ensures expenses are managed in alignment with financial objectives and company expectations. Participates in cross‑functional initiatives and operational committees, including Lean Manufacturing activities, Engineering collaboration efforts, Sales & Operations Planning (S&OP), and Financial KPI reviews. Reviews and approves high‑value purchase requisitions for parts, equipment, tools, maintenance, and other Service operational requirements. Provides ongoing coaching, feedback, and formal performance evaluations to support employee development, accountability, and organizational growth. Approves weekly timesheets, Paid Time Off (PTO) requests, and other routine personnel‑related actions for direct reports. Reviews and submits monthly expense reports accurately and in a timely manner. Required Education and Experience 5 years minimum experience in management roles 5 years minimum experience in the service industry Experience with service ERP systems Preferred Education and Experience Masters of Business Administration Degree Experience with the Traction EOS management framework Involvement with Vistage International 10+ years in manufacturing leadership roles Experience with Lean Manufacturing and/or Six Sigma quality programs Experience with Cultural Index Benefits Weekly paycheck, so you can shop every Friday! Health Care Insurance Dental Benefit options 401k plan with a company match! Disability Insurance Paid Time Off that begins accruing your first day of employment Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Year’s Day! The “Company Kitchen” on site for lunch and snack choices Flexible Work Schedules Professional development and skills training Free Life Skills Training such as financial wellness classes Performance Evaluation Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self‑evaluations, group reviews, and quarterly check‑ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well. Skills Highly autonomous Somewhat detail oriented Outstanding ability to lead and influence others Exceptional problem solving skills Good analytical skills (spreadsheets, data analysis, etc.) Excellent communication and presentation skills Fast paced (moderate impatience) Moderate amount of ingenuity and creativity Ability to manage multiple, simultaneous priorities Moral ethics that are beyond reproach Salary Salary will be between $174,000.00 and $210,000.00 annually, depending on education, certifications, and experience. Work Schedule The Vice President of Service will work Monday - Friday 7:00 AM - 3:30 PM . Occasional evening/weekend work may be needed. Work schedules may change to accommodate production needs. #J-18808-Ljbffr DeKalb Health