Head of Technology, AI Operations and Observability (US)

Leadership Opportunity In Enterprise Technology OperationsThis is a high-impact leadership opportunity to shape how enterprise technology operations evolve in the age of AI. The AVP will influence strategy across observability, resilience, incident intelligence, and automation at enterprise scale, while working on some of the most important challenges in modern operations: reducing noise, accelerating recovery, improving customer stability, and enabling safe, governed adoption of AI in production operations.This leader will play a central role in advancing intelligent triage, summarization, root cause hypothesis generation, runbook automation, and self-healing capabilities in a controlled enterprise environment.Depth and Scope:Define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence.Lead global teams responsible for the platforms, practices, and product roadmap that enable 24x7 operational visibility and resilience across critical technology services.Drive the next phase of transformation from reactive monitoring to predictive, AI-assisted operations by advancing telemetry standards, improving signal quality, and scaling automation across the incident lifecycle.Partner closely with engineering, platform, and application teams to embed observability into design, build, and run practices, while also leading vendor strategy, platform rationalization, and cost optimization.Build trusted partnerships across engineering, infrastructure, architecture, risk, and control functions to deliver secure, stable, and scalable operational outcomes.Establish governance and guardrails for AI and LLM-enabled operational workflows, with a strong focus on explainability, auditability, resiliency, and data protection.Improve service availability and reduce customer-impacting outagesEnable faster recovery and proactive issue preventionEnhance reliability of digital and core banking platformsEducation and Experience:Undergraduate degree, Technical Certificate or equivalent experience.15+ years of development and technology delivery experience with Agile Delivery Experience preferredStrong experience with APM, Event management, Operational Automation and Reporting Platforms Including Dynatrace, Datadog, Splunk PagerDuty, RunDeck, PowerBI.Demonstrated ability to influence senior stakeholders, lead through ambiguity, align teams to measurable outcomes, and create a culture of accountability, innovation, and continuous improvement.Physical Requirements:Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.