Group Sales Coordinator-InterContinental Los Angeles Downtown

Hotel: IC - Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017 Your Day to Day Coordinate services for clients and in‑house guest and provide administrative and sales support for the department. Duties and Responsibilities Financial Returns Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow‑up with clients and maintain accurate and updated information. People Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. Guest Experience Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Responsible Business Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update databases, and complete departmental monthly reports. May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow‑up to ensure set‑up requirements meet client needs. Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.) What We Need From You High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. Frequently standing up and moving about the facility Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds Communicating with customers, employees, and third parties Use a keyboard to generate correspondence, reports, etc. Handling objects, products and computer equipment Other Communication skills are utilized a significant amount of time when interacting with clients and guests. Reading and writing abilities are utilized often. Basic math skills are used frequently. May be required to work nights, weekends, and/or holidays. What We Offer The hourly pay range for this role is $28.00 to $31.00; this range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown Hotel. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. In return we’ll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. Equal Opportunity Employer At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered. If you require reasonable accommodation during the application process, please click here. #J-18808-Ljbffr InterContinental Hotels Group