Event Operations Manager - The Woodlands Resort

Event Operations Manager - The Woodlands Resort

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities:

• Operations Management
• Customer Service
• People Development & Training

Job Qualifications:

• High School Diploma is required. Bachelor's degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Competencies:

• Deliver World Class Service
• Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

Physical Requirements:

• Sitting: 2-3 hours per day
• Standing: 3-4 hours per day
• Walking: 3-4 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
• Lifting Requirements: 0 - 15 lbs: Frequently, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
• Carrying Requirements: 0 - 15 lbs: Frequently, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
• Auditory/Visual Requirements: Close Vision: Frequently, Distance Vision: Frequently, Color Vision: Frequently, Peripheral Vision: Occasionally, Depth Perception: Frequently, Hearing: Continuously
• Pushing/Pulling Requirements: 0 - 15 lbs: Frequently, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally

Work Environment:

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.