Operations & Client Success Coordinator

Job Description

Job Description

Schedule: Monday-Friday availability required
Hours: Full time (40 hours per week)

*Day to day is remote, but must live within 25 miles of The Woodlands, TX or North Houston area

Behind every great client experience is someone making sure all the moving pieces actually work together. That's where you come in!

We’re hiring a highly organized, proactive, and service-driven Operations & Admin Coordinator to join our growing real estate media company based in The Woodlands area.

This role sits at the center of the business, helping coordinate schedules, support photographers, communicate with clients, solve problems on the fly, and keep day-to-day operations running smoothly.

If you love organization, fast-paced environments, and being the person that keeps everything on track, this could be an amazing fit.

No two days look exactly the same in this role. One moment you may be coordinating a packed shoot schedule, the next you’re helping solve a last-minute issue, supporting the team behind the scenes, or helping create a polished, white-glove experience for clients.

We’re looking for someone who:

• Enjoys fast-paced environments where every day looks different
• Naturally takes ownership and follows through
• Likes solving problems and keeping moving pieces organized
• Communicates confidently with both clients and teammates
• Brings positive energy and professionalism to the team
• Thrives in a role that combines operations, people, and structure
• Wants to grow long-term with an ambitious company

Schedule & Availability

• Monday-Friday availability required
• Approximately 40 hours per week
• Work occurs primarily during daytime business hours (9-5)
• Some flexibility for occasional after-hours communication or operational needs is important
• Flexibility, reliability, and responsiveness are essential

The first 3-4 weeks of this role will consist of a structured training and onboarding period.

During this time, the schedule will be approximately:

• 4 hours per day
• Around 20 hours per week

What You’ll Do

• Coordinate and manage client scheduling and appointment logistics
• Communicate professionally with agents, clients, photographers, and team members
• Maintain organization and accuracy across schedules, bookings, and project workflows
• Assist with CRM management, client follow-up, and operational systems
• Help identify inefficiencies and improve processes over time
• Provide a high-level, white-glove client experience
• Handle administrative and operational support tasks with consistency and professionalism
• Work within structured systems while helping improve and refine them as the company grows
• Assist with documentation, organization, and internal communication

Compensation

• Starting pay: $20/hour
• Opportunity for growth and increased responsibility over time
• Long-term opportunity within a growing company

What We’re Looking For

• Strong administrative, customer service, scheduling, or operations experience preferred
• Prior experience in real estate, creative services, photography/media, CRM systems, or small business operations is a plus
• Highly organized and detail-oriented
• Strong communication and follow-through skills
• Professional, calm under pressure, and client-facing
• Comfortable working independently and managing priorities
• Tech-comfortable and able to learn new systems quickly
• Comfortable using CRMs, scheduling tools, AI tools, automation platforms, and digital systems
• Able to spot issues before they become problems
• Team-first mentality with pride in producing excellent work

This is a role for someone who takes ownership, communicates clearly, and genuinely cares about creating a smooth client experience.

Why This Role Is Great

• Opportunity to grow with an expanding company
• Professional, team-focused culture
• Meaningful role with direct impact on company operations and client experience
• Ability to help shape and improve systems over time
• Supportive environment that values reliability, professionalism, and initiative
• Exposure to modern tools, automation, AI systems, and operational growth strategies

If you are dependable, organized, detail-driven, and excited about becoming a key contributor inside a growing company, we would love to hear from you.

Apply today!