Customer Care & Project Coordinator

Job Description

Job Description

Date posted: October 2, 2026

Pay: $18.00 - $22.00 per hour

Job description:

Overview:

Durante Home Exteriors

Pay: $18–$22/hour

Location: Trussville, AL

Full-Time: Monday–Friday

Durante Home Exteriors is looking for an organized, dependable, and customer-focused Customer Care & Project Coordinator to join our team in Trussville.

This role is an important connection between our customers and Production team. You'll help customers throughout their project, coordinate appointments, answer questions, track requests, and make sure communication doesn't fall through the cracks.

If you're organized, communicate well, enjoy helping people, and take ownership of getting things done, we'd like to meet you.

What You'll Do

· Communicate with customers by phone, text, and email

· Schedule project site visits and remeasure appointments

· Answer customer questions and connect them with the appropriate team member when needed

· Follow up on customer requests to ensure they are addressed

· Document customer communication and project updates in our CRM

· Send appointment confirmations and project updates

· Create and track service requests

· Coordinate with Project Managers, Service, Production, and Operations

· Review project files for required documentation

· Assist with HOA and permitting documentation

· Maintain customer care and production reports

· Support weekly Production meetings and other department needs

What We're Looking For

· Strong communication and customer service skills

· Excellent organization and attention to detail

· Ability to manage multiple priorities and follow through

· Comfortable handling difficult customer conversations professionally

· Confident using computers, email, Microsoft Office, spreadsheets, and CRM systems

· Dependable, accountable, and proactive

· Comfortable working in a fast-paced, team-oriented environment

Experience in customer service, project coordination, home improvement, construction, scheduling, or office administration is a plus.

About Durante

Durante Home Exteriors is a family-owned home improvement company serving homeowners throughout Alabama and Tennessee for more than 25 years.

Our mission is Transforming Homes, Enriching Lives, Elevating Experiences — One Customer, One Employee, One Community at a Time.

Our core values are Integrity, Commitment, Excellence, Respect, and a Customer-First Mindset.

We're looking for someone who takes pride in helping customers, supporting their teammates, and making sure things get done the right way.

Apply today to join the Durante Home Exteriors team.

Benefits:

• Health insurance
• Paid time off

Work Location: In person

We are ranked as the number one remodeler in Alabama by Qualified Remodeler Magazine for the past nine years and counting. We have a family type atmosphere where everyone has a role and value to add, and we are willing to train and equip our team to have the necessary tools for success. At Durante, we never consider our work finished until our customers have a rewarding experience like no other.

Company Description

We are ranked as the number one remodeler in Alabama by Qualified Remodeler Magazine for the past nine years and counting. We have a family type atmosphere where everyone has a role and value to add, and we are willing to train and equip our team to have the necessary tools for success. At Durante, we never consider our work finished until our customers have a rewarding experience like no other.