(USA) Tire and Battery Service Advisor

Overview (USA) Tire and Battery Service Advisor at Sam's Club Base pay range: $18.00/hr - $25.00/hr This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Location: Colonial Heights, VA 23834-3605, United States of America Responsibilities Be a Team Member: Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs; tracks and monitors returns and special orders; operates cash registers and processes transactions; maintains inventory accuracy, audits, safety and compliance standards; reports issues; ensures merchandise is packaged, labeled, and stored per company policies; helps members with purchasing decisions and resolves issues. Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience in the TBC area; models high-quality service and products; develops, influences, and inspires others; fosters a respectful, supportive, and team-oriented environment; assists in training team members. Complies with company policies, procedures, and ethics; applies related action plans using Open Door Policy and executes business processes and practices. Respect the Individual: Embraces differences and creates a welcoming workplace; ensures associates feel seen, supported, and connected; works as a team to build strong relationships and motivates others. Act with Integrity: Maintains high standards of integrity and compliance; holds oneself and others accountable; supports the company goals and acts with transparency. Serve our Customers and Members: Delivers results with the customer at the forefront; makes decisions based on reliable information and balances short- and long-term priorities. Strive for Excellence: Demonstrates curiosity, willingness to learn, and resilience; adopts new technologies and supports others through change. Qualifications Minimum Qualifications: Valid state-issued driver\'s license; 18 years of age or older. Preferred Qualifications: Auto service industry experience or retail experience. Benefits and additional information At Sam’s Club, we offer competitive pay and benefits including health, financial, PTO and other programs. Benefits details may vary by location and employment term. Job type and function Employment type: Full-time Job function: Other Industries: Retail Other postings related to automotive roles in the area may be shown for browsing convenience. #J-18808-Ljbffr Sam's Club