Rehabilitation Specialist

Now Hiring: Per Diem Rehab Office Specialist Cottage Hospital

Cottage Hospital is seeking a friendly, organized, and detail-oriented Rehab Office Specialist to join our Physical Therapy Department on a per diem basis. In this role, you will serve as the first point of contact for patients receiving Physical, Occupational, Speech, and Cardiac Rehab services.

This position plays a key role in supporting daily operations by coordinating patient scheduling, managing referrals, verifying insurance, and assisting with front desk and administrative workflows. The ideal candidate thrives in a fast-paced environment, communicates effectively with both patients and providers, and takes pride in delivering a smooth and positive patient experience.

This per diem role provides flexible coverage for vacation, sick time, and departmental needs.

Cottage Hospital where you can learn, grow, and give back.

Job Summary

The Rehab Office Specialist is a non-licensed team member responsible for providing administrative and clerical support within the Rehab Department. Responsibilities include patient registration and scheduling, referral management, insurance verification, and coordination of billing-related processes to ensure efficient and seamless patient care delivery.

Key Responsibilities

Front Desk & Patient Interaction

• Greet and register patients upon arrival
• Verify demographic, insurance, and clinical information
• Collect co-pays and ensure accurate documentation
• Communicate patient arrivals to therapists via electronic systems

Scheduling & Referral Management

• Enter referrals and patient data into Cerner and WebPT
• Schedule therapy appointments and applicable testing
• Track cancellations, no-shows, and schedule changes
• Communicate with referring provider offices

Insurance & Billing Support

• Verify insurance coverage and authorization requirements
• Track authorized visits, Medicare caps, and eligibility
• Assist with charge entry and billing processes
• Collaborate with therapists and Revenue Cycle team

General Office Support

• Maintain office supplies and assist with correspondence
• Participate in department meetings and trainings
• Provide system support as a departmental resource when needed

Qualifications

Experience

Required

High School Diploma or GED required.

Preferred

Strong communication, customer service, and multitasking skills. Ability to work collaboratively with patients, families, and healthcare staff. At least 1 year of office experience, preferably in a healthcare setting. Familiarity with medical terminology, EMR systems, and basic billing practices is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.