Client Service Manager

Serving as the primary point of contact for a dedicated portfolio of clients, the remote Client Service Manager will manage client relationships, address inquiries, and ensure invoicing accuracy while supporting employee benefits operations. Key Responsibilities: Build and maintain relationships with key client stakeholders and run proactive touchpoints throughout the client lifecycle Own inbound client inquiries related to billing and account concerns, ensuring full resolution Create and deliver accurate benefit invoices while auditing data for discrepancies and coordinating with internal teams Required Qualifications: Experience in client services, specifically within the employee benefits sector Proficiency in managing client relationships and understanding billing processes Strong organizational skills with attention to detail in data auditing and invoicing Ability to communicate effectively with both clients and internal teams Familiarity with benefit administration platforms and insurance carriers