Dispatcher, Jackson Memorial Hospital, Patient Transfer Center, Days, 9am -730pm

Dispatcher

The Dispatcher will coordinate, control, and dispatch all levels of service and patient transportation for JHS.

Responsibilities:

• Receives calls from JHS employees for patient transportation related services.
• Calls vendors for the proper units for patients discharges.
• Ascertains pertinent information from the caller to determine level of service transport for the patient.
• Investigates service inquiries, incident reports, and customer service related issues.
• Completes daily, weekly, and monthly reports assigned by MTC manager.
• Works in Microsoft Word and Excel for reporting purposes.
• Ensures that all contractual requirements are met successfully.
• Works with other departments to identify emerging trends.
• Participates in training sessions for Dispatcher Certification.
• Assists with development of goals and objectives for the department.
• Performs other duties as assigned.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience:

• Preferred qualifications include knowledge of medical terminology and prior medical experience, such as work as a medical assistant, EMT, or in a medical office setting.
• Generally requires 0 to 3 years of related experience.

Education:

• High School diploma is required.

Credentials:

• Non-licensed worker.