Retail Media Account Manager

Primary Purpose The Account Manager is an integral part of the team and is responsible for driving performance and sales support for omnichannel media programs. This role is centered on supporting the sales team throughout the pre‑ and post‑sales process for media partnerships. This includes managing a book of business alongside a salesperson, process efficiency development and operational management. The position requires strong interpersonal skills to manage daily client communication, a strategic mindset to develop media recommendations, deliver on retailer and brand goals. The Account Manager is a versatile professional who manages all aspects of brand relationships, from sales support to strategy development, campaign setup, creative, operations and analytics, while being supported by leads in cross‑functional departments. Work Schedule Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC; Chicago, IL; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; and Mauldin, SC. Authorization Applicants must be currently authorized to work in the United States on a full‑time basis. Responsibilities Client Relationship Management Provide world‑class service to local brands, managing day‑to‑day communication and collaboration with external brands/suppliers and internal cross‑functional team members. Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities. Facilitate year‑over‑year brand performance, thereby contributing to retailer growth. Establish and communicate timelines of deliverables and creative production scope with suppliers/brands. Sales Support & Media Strategy Development Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth. Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation, and overseeing creative and asset management. Ensure 100% accuracy with CRM data input and campaign setup, including paperwork. Provide high‑level understanding of performance metrics and analytics to deliver confident feedback to suppliers/brands, as supported by the Analytics team. Campaign Execution & Operations Manage asset collection with suppliers. Handle campaign setup within multiple ad‑serving tools and communicate with the Campaign Manager, overseeing implementation and trafficking accuracy. Monitor campaign performance and pacing, providing optimization recommendations as necessary. Inform clients of campaign status, gather approvals from the Business Lead and/or client on optimizations, and manage billing/invoicing processes. Review and finalize campaign completion reports. Additional Duties Additional job duties may be assigned as needed to meet the needs of the business and support our Values. Requirements 2+ years of account/client management experience. BA/BS degree in marketing, business, or a related field. Retail media network experience required. Excellent interpersonal communication skills. Solution‑oriented mindset. Proven thought leader in strategic planning and operational efficiencies. Experience in various ad‑server platforms and/or a willingness to learn quickly. Working knowledge of retail, e‑commerce, and digital industry. Proficiency in Google Suite products. Experience in CRM tools. Efficient time management skills—able to sustain timeline management and campaign deliverables. Strong organizational skills. Salary Range

ME/NC/PA/SC: $75,040 - $112,560

IL/MA/MD/NY: $86,320 - $129,480

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