Case Manager

Case Manager – ABA (Hollywood, FL) Full-Time | Comprehensive Benefits Lead with Purpose. Empower with Expertise. Make an Impact. Who We Are Applied ABC provides high‑quality, data‑driven ABA therapy to children with autism across the country. We're clinician‑led, family‑focused, and committed to delivering care that creates meaningful, lasting outcomes. We're hiring a bilingual ABA Case Manager for our Hollywood, Florida location. This is a role for someone who is organized, people‑oriented, and passionate about connecting families with the support their child needs. Why You’ll Love Being Part of Applied ABC Make a Difference: Help children with autism reach their potential through coordinated, high‑quality ABA services. Lead with Purpose: Guide families, collaborate with providers, and support staff to ensure care is consistent and effective. A Place to Build Your Career: We're growing fast and committed to promoting the talented people who help us get there. Real Ownership: Your contributions have a direct and visible impact on client outcomes and team success. Where You’ll Make an Impact As the ABA Case Manager, you'll coordinate and oversee client programs to ensure each child receives consistent, high‑quality care. You'll serve as a key point of contact for families and providers, support program implementation, and help maintain our standards of excellence. Role Overview Program Coordination & Oversight Monitor utilization regularly to ensure authorized hours are being met for each case, following up proactively when gaps are identified. Coordinate and maintain provider schedules to guarantee continuous, high‑quality care for every client. Conduct prechecks on ABA/RBT sessions and work with providers to ensure accurate billing and data collection occur during every session. Ensure all required documentation is on file, including COC forms, override forms, and any other necessary records. Troubleshoot and resolve barriers to service delivery, escalating to leadership when needed. Family & Provider Support Conduct introductory calls with new families to explain the service process and set expectations once ongoing authorization is obtained. Serve as the liaison between families, RBTs/ABA therapists, and BCBAs — maintaining consistent, professional communication with all parties throughout the life of each case. Assess and resolve conflicts or concerns that arise between providers and families, seeking additional support when appropriate. Monitor BCBA involvement on each case to ensure supervision sessions are occurring regularly and that RBTs/ABA therapists feel clinically supported; elevate concerns as needed. Training & Staff Development Onboard new ABA/RBT providers by sending all required welcome materials and case information, setting up ATrack and provider portal access, and relaying payroll information to the appropriate contact. Verify that all ABA/RBT providers are proficient in ATrack and company systems, connecting them with training resources when gaps are identified. Support new providers in understanding case expectations and ensure they are in regular communication with their assigned BCBA. What Sets You Apart Bilingual in English and Spanish: the ability to communicate clearly and professionally with Spanish‑speaking clients and families. At least 2 years of professional office experience, with a background in case management or family support within the ABA field. Strong organizational skills with the ability to prioritize, manage competing demands, and stay effective in a fast‑paced environment. A natural communicator and collaborator who keeps families, providers, and clinical teams informed and aligned. Approaches every family with empathy and cultural sensitivity, recognizing that each situation is unique. Committed to maintaining confidentiality and upholding HIPAA standards in all aspects of the role. What We Offer We are committed to supporting you professionally with a comprehensive total rewards package, including: Medical, dental, and vision insurance Paid Time Off (PTO) and paid holidays 401(k) with employer match Professional growth and advancement opportunities Where You’ll Work Location: Hollywood, FL Schedule: Monday – Friday 9am - 5pm Work Type: On‑site Join a Mission That Matters If you’re passionate about helping others and ready to grow your career, this is your chance to guide families, make meaningful connections, and create a lasting impact in your community. At Applied ABC, you’ll find more than a workplace, you’ll find a purpose. Apply today and help us shape brighter futures together. Applied ABC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr