Agent Experience Architect
Bob's Discount Furniture
Bob's Discount Furniture is seeking an Agent Experience Specialist to partner with Customer Support and other departments to enhance the agent and customer experience. You will analyze trends, map processes, and implement tool and training improvements to boost FCR, NPS, and overall productivity. The role emphasizes cross-functional collaboration, data-driven decision making, and advocacy for frontline agents, with a focus on scalable solutions and continuous improvement. #J-18808-Ljbffr
Vacancy posted 5 days ago
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