Customer Service Representative (Flexible Working Hours)

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital. We’re currently sniffing out our next Customer Service Representative at Dugan's Veterinary Hospital AtDugan's, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient. Perks & Pay: Telehealth, 401K and Pet Insurance Pay starts at $22.00/hour DOE + tips Access your earned wages anytime with DailyPay. Reporting To: General Manager What You Bring to the Table: Previous experience in a client service role (veterinary or healthcare preferred) Exceptional communication, interpersonal, and organizational skills Strong attention to detail and ability to multitask in a fast-paced environment Proficiency with computers and, ideally, practice management software A professional appearance and demeanor, with genuine compassion for pets and their owners What You'll Be Doing (Besides Making Furry Friends for Life): Welcome clients and patients with warmth, professionalism, and empathy Answer phone calls and emails promptly while providing accurate information Manage appointment scheduling and maintain efficient client flow Process payments and maintain precise client and patient records Collaborate closely with veterinarians and medical staff to support patient care Handle client concerns with discretion, understanding, and problem-solving skills Uphold our hospital’s standards for client confidentiality and service excellence Other duties as assigned Why Join Dugan's? A refined, team-oriented environment dedicated to client satisfaction and patient care Competitive compensation and comprehensive benefits Opportunities for professional development and continuing education Employee discounts for veterinary services and products If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Dugans team. Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack? Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.