Consumer & Market Insights Contractor : Hyatt

Commercial Analytics Contractor

Interview: Video + F2F Visa: USC, GC This is hybrid from day-1

Description: Must have: Global Brand experience • Bachelor's degree in marketing, psychology, marketing research or related field required. While not mandatory, an MBA or a master's degree can be advantageous • Strong knowledge of data and statistical concepts; ability to synthesize multiple data sources (primary research, syndicated, behavioral data) • Proficient in survey development and managing research across both quantitative and qualitative methods. Experience support the Commercial Analytics

The role will focus on executing high-impact research initiatives and delivering insights that inform decision-making, create better guest experiences, and drive innovation. The contractor is expected to quickly integrate into ongoing workstreams. You will support a Commercial Analytics team that is highly collaborative and passionate about our portfolio of brands and loyalty program. You will also work collaboratively with cross-functional partners such as Brands, Marketing, World of Hyatt, Sales, Digital and Operations.

Position Responsibilities

• Ability to onboard quickly (within 2-4 weeks) and take ownership of active research workstreams alongside an additional Consumer & Market Insights team member.
• Translate business questions into clear research plans and methodologies
• Manage priority initiatives related to:
• Global brand health tracking
• Guest experience analysis (post-stay survey)
• World of Hyatt loyalty program and member insights
• Macro trends and forecasting
• Ad-hoc research to inform direction for specific business initiatives
• Synthesize multiple data sources (custom/primary research, syndicated, behavioral/transactional data) into cohesive narratives.
• Represent the voice of our consumers, guests and members to enable data-driven decision making across the business.
• Develop executive-ready presentations and readouts.
• Work consultatively and collaboratively with key business partners (e.g., Brands, Marketing, World of Hyatt, and Operations).
• Manage external research suppliers (briefing/direction, timelines, deliverables, quality control).

Experience And Qualifications

• 3+ years of hands-on custom consumer research and insights experience, preferably on the supplier side or a combination of supplier-side and client-side experience; experience within travel or hospitality industry is a plus.

• Proven ability to balance multiple stakeholders and priorities

• Advanced proficiency in PowerPoint (visual storytelling) and Excel (data analysis)

• Familiarity with Tableau or similar BI tools is preferred.

• Proficient in planning and project management

• Strong work ethic; self-directed and self-motivated with a developed curiosity and drive for results

• Excellent verbal and written communication skills as well as interpersonal and influencing skills; ability to articulate strategic implications with clarity and persuasiveness in an audience-appropriate manner

Education: Bachelors degree required, Masters preferred