Bilingual Customer Service Representative

Benefits:

Life insurance

Licensing paid by agency

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position Overview:

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Responding promptly to customer inquiries via phone and email.

Providing information about insurance policies, coverage details, and claims processes.

Assisting clients with policy changes, updates, and renewals.

Investigating and resolving customer issues or concerns with empathy and professionalism.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

People-oriented

Detail oriented

Proactive in problem-solving

Able to learn computer functions

Ability to work in a team environment

Bilingual Spanish highly preferred