Salesforce QA

Salesforce Quality Assurance Specialist

100% Remote

Job Description:

Review user stories and translate them into test plans and test cases

Develop manual and automated test cases and configurations needed to meet testing of business requirements

Work with other teams on standards and best practices

Execute test cases/scripts to ensure delivery of quality software, and log/track defects

Help expand functional regression suites for the existing Salesforce application

Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution

Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to Salesforce release upgrades

Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points

Provides work estimates that permit prioritization and assignments to be made

Oversee day to day operations, maintenance, and support of Salesforce CRM environment

Able to effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner

Continuously expand Salesforce knowledge and leverage new capabilities and features to meet business needs

Coach and mentor peers and emerging members of the team while advocating for Salesforce best practices

Required:

Bachelors degree in computer science or related fields

Minimum work experience: 5+ years of work experience in QA role

2 to 3 years of experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud

Experience with Salesforce and its underlying technologies (Apex, Visualforce, Lightning)

Knowledge of the different phases of a test lifecycle and the testing methodologies

Ability to troubleshoot and update automation scripts

In-depth understanding of the capabilities and constraints of the SFDC CRM application

Self-motivated, creative and team player with customer focus

Strong problem solving and critical thinking skills

Excellent oral and written communication skills

Agile Methodologies

Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify root causes, and anticipate implications

Preferred:

Salesforce Admin Certification (current)

Working knowledge of JIRA, Visio