IT Support

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Full Time Albuquerque, NM, US 7 days ago Requisition ID: 1844 Job Summary The IT Administrator is responsible for managing and supporting IT infrastructure for Air Force Research Laboratory (AFRL) space technology programs, including servers, networks, software applications, and cloud computing architectures. This role focuses on ground system IT infrastructure, Mission Operations Center systems, classified and unclassified networks, and hardware/software‑in‑the‑loop testing environments supporting missions ranging from CubeSats to ESPA‑class satellites. The IT Administrator ensures system integrity, network security, cybersecurity compliance, and provides technical support for space mission operations. Key Responsibilities Systems & Infrastructure Administration Install, configure, maintain, and upgrade servers, workstations, operating systems, and enterprise applications Monitor system performance, availability, and reliability across on‑premises and cloud environments Manage IT infrastructure supporting business operations, mission systems, labs, or operations centers Perform routine patching, updates, and lifecycle maintenance of hardware and software Network Administration & Connectivity Manage and support network infrastructure including LAN, WAN, VPN, wireless, routers, switches, and firewalls Monitor network performance and troubleshoot connectivity issues Implement secure network architectures, access controls, and related cybersecurity measures Support integration of internal, external, and specialized network environments as needed Security, Compliance & Classified Support Implement and enforce IT security policies, procedures, and best practices Administer user accounts, permissions, and secure access to systems and data Support compliance with applicable regulatory, contractual, and security requirements Respond to security incidents, vulnerabilities, and system risks in coordination with stakeholders Cloud, Virtualization & Continuity Support cloud services, hybrid infrastructure, virtualization platforms, and storage solutions Implement and maintain backup, disaster recovery, redundancy, and business continuity capabilities Maintain UPS, backup power, and other critical support systems as required User Support & Asset Management Provide technical support for hardware, software, systems, and network issues Assist with onboarding, training, and user documentation Manage IT assets including hardware, software licenses, configurations, and inventory Coordinate procurement of IT equipment, software, and related services Support IT projects including upgrades, migrations, and new technology implementations Maintain system documentation, procedures, diagrams, and status reports Collaborate with internal teams, vendors, engineers, and leadership to improve IT operations and support mission needs Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, or a related field Experience: 3-10 years of experience in IT administration or a related role Clearance: Top Secret with SCI eligibility Required Skills: Certifications: CompTIA Security+ (DoD 8570 IAT Level II or higher) Strong knowledge of IT system administration for Windows and Linux environments Proficiency in network protocols and hardware (routers, switches, firewalls) Experience with classified network administration (SIPR, JWICS, or similar) Understanding of cybersecurity principles and DoD security requirements Knowledge of virtualization technologies (VMware, Hyper‑V, or similar) Familiarity with cloud services (AWS, Azure, or similar) Experience with IT security tools and best practices Knowledge of backup and disaster recovery solutions Strong problem‑solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and in team‑oriented environments Detail‑oriented with strong organizational skills Ability to support 24/7 operations during critical mission phases Preferred Skills Experience with Mission Operations Center IT infrastructure Prior experience supporting AFRL, DoD laboratories, or Air Force space programs Knowledge of DoD risk management frameworks (RMF) and cybersecurity requirements Familiarity with hardware/software‑in‑the‑loop testing environments Experience with AWS GovCloud, Azure Government, or other government cloud platforms Knowledge of cross‑domain solution implementation and management Experience with software‑defined networking (SDN) and network automation Familiarity with containerization (Docker, Kubernetes) and DevOps practices Experience with ground station networks and satellite communications infrastructure Knowledge of SCIF and SAPF IT requirements and operations Understanding of space networking technologies and protocols Experience with monitoring and logging tools (Splunk, ELK Stack, or similar) Familiarity with configuration management tools (Ansible, Puppet, Chef) Experience with scripting languages (PowerShell, Python, Bash) Prior experience supporting 24/7 operations centers Certifications: CompTIA Network+ Microsoft Certified: Azure Administrator or Windows Server Cisco Certified Network Associate (CCNA) Certified Information Systems Security Professional (CISSP) AWS Certified Solutions Architect or SysOps Administrator VMware Certified Professional (VCP) Certified Ethical Hacker (CEH) Experience with Air Force C4 systems and AFI 33-210 accreditation processes Physical Requirements Ability to lift and carry equipment weighing up to 50 lbs. Ability to perform tasks such as connecting cables, installing hardware, and setting up workstations Standing, sitting, and bending for extended periods Work Schedule This is a full‑time position, typically working 40 hours per week. Overtime may be required depending on operational needs. Infinity Benefits Great Company Culture: Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees. Health Benefits: 100% Company Paid monthly Medical and Dental premiums for you and your family. Prepare for the Future: 401(k) company contribution, with free professional financial planning advisors. Rest and Relaxation: Three weeks’ Vacation and an annual company reward trip after one year of employment. Health and Wellness: 48 hours of sick leave, in addition to your Vacation, as well as Flex‑Spending options (Medical and Dependent Care). Work that Stays at Work: Genuine work/life balance and flexibility. Education and Professional Training Reimbursement: We support our employees' career aspirations and growth through our Education Reimbursement Program. Profit Sharing Plan: Infinity’s success is due to our employees which is why all eligible employees receive an annual payout based on our Profit‑Sharing Plan. #J-18808-Ljbffr