CLIENT TRUST MANAGER

Job Summary: Oversee the accurate and timely processing of all client trust activities. Ensure accurate trust statements are sent to guardians timely and consistently. 

CORE VALUES:

C lient Centered Care : We are committed to making all decisions and performing all actions with the well-being of our clients as our primary focus; we are committed to putting our clients’ interests ahead of our own.

A ccountability: We take personal responsibility, as an organization and as individuals, for our words and actions, 

R espect: While maintaining the focus on the needs of our clients, we also commit to demonstrating mutual respect in our communication and actions.

E xcellence: We are committed to using established best practices, evaluating the effectiveness of our efforts, and demonstrating a willingness to change current practices when necessary

Duties/Responsibilities :

Oversee the following activities related to Client Trust Accounts:

o Processing of all requests for all expenditures of client funds in accordance with Home of Hope policies and procedures.

o Documents the funds received or disbursed for clients and updates client records. Works with Accounts Receivable clerk to ensure that funds are deposited timely and trust account balances are accurate.

o Prepare monthly financial reports for program managers, parents/guardians, and case managers.

o Maintain copies of essential client documents to support financial spending goals and directives. Receive and review signed, approved authorization from program staff and process payment on Wednesday and Friday of each week. Notify appropriate supervisors of missing or incomplete documentation.

o Monitor client trust balances for excess or negative amounts that need attention from the Program Manager. Track recurring or monthly payments to ensure that all amounts owed are paid in full.

o Monitor and report outstanding expenditures to appropriate supervisors/directors

o Reconciles Bank Accounts to the General Ledger monthly

o Reconciles General Ledger to the Client Trust balances monthly

• Maintain detailed organized records for audit and compliance purposes. 

· Evaluate current processes, make recommendations for improvements, and implement those improvements

· Works with regulatory agencies including DDSD, Social Security, Title IXX and financial auditors, as necessary.

· Other duties as assigned

Required Qualifications and Skills:

• Must be 18 years of age or older
• Must possess a high school diploma and one year of accounting and/or client trust experience 
• Must possess a strong attention to detail
• Must demonstrate proficiency with Microsoft Excel, Microsoft Word and Microsoft Outlook.
• Experience with Great Plains Financial Accounting Software (preferred but not required)
• Must be able to interact effectively and work with others.
• Must adhere to Home of Hope’s core values 

This is a full-time hourly position. Standard working hours are Monday through Friday 8:00am to 4:30pm.

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