Security Officer Store Customer Service

Job Description

Job Description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Care Patrol in New York, NY , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an Unarmed Security Officer in a busy retail location, where you will monitor assigned areas, conduct routine patrols, and remain visible to help discourage security-related incidents. This role offers the chance to provide exceptional customer service, support access awareness, and communicate with professionalism. Be part of a team that is agile, reliable, and innovative, with a caring culture that puts people first and acts with integrity.

Position Type: Part Time

Pay Rate: $19.48 / Hour

Job Schedule:

DayTimeMon07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM

What You'll Do:

• Provide customer service to visitors, customers, and/or team members by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a retail location.
• Respond to incidents, disturbances, and/or critical situations in a calm, problem-solving manner, documenting relevant details and sharing information through appropriate communication channels.
• Conduct regular and random patrols throughout the sales floor, entrances, exits, parking areas, and perimeter to help identify unusual activity and/or policy concerns.
• Monitor access points, observe customer and employee activity, and report suspicious behavior, hazards, and/or maintenance concerns to the appropriate contacts.
• Support store operations by helping with crowd management, monitoring high-traffic areas, and assisting with security-related requests during opening, closing, and busy business periods.

Minimum Requirements:

• Customer service experience is preferred.
• A guard card/license is preferred.
• A state, county, or city issued license for security-related work is preferred.
• Access control and/or badge experience is preferred.
• Loss prevention experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2026-1627836