Patient Services Rep

Patient Services RepresentativeAs a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.Essential FunctionsResponsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.Assists with training new team members utilizing standard work.Ability to perform the role of Patient Services Representative, Associate when necessary.Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.QualificationsRequiredHigh School Diploma or equivalent2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.How Corewell Health Cares for YouComprehensive benefits package to meet your financial, health, and work/life balance goals.On-demand pay program powered by Payactiv.Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance.Traditional and Roth retirement options with service contribution and match savings.Eligibility for benefits is determined by employment type and status.Primary LocationSITE - Health Park Medical Office Building 1 - 3950 Hollywood Rd - St JosephDepartment NameEar Nose Throat - Medical Group SouthEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work7:45 a.m. to 5 p.m.Days WorkedMonday to FridayWeekend FrequencyN/A