Medical Secretary / Front Office Receptionist

Job Description

Job Description

Medical Secretary / Front Office Receptionist
Location: 3222 E Mishawaka Ave, South Bend, IN 46615
Job Type: Full-Time or Part-Time (In-Person)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
No nights, weekends, or holidays

Why Join Us

Concept Therapy is a fast-growing, patient-centered organization committed to providing professional staff, excellent service, and therapy of the highest quality. Our team thrives in a supportive, collaborative environment where every role contributes to exceptional patient care. We value reliability, compassion, and a strong work ethic—and we invest in the people who help us grow.

Benefits & Perks

• Competitive compensation
• Great work environment
• Career advancement opportunities
• Benefits for full-time employees

Pay: $16.00 + (based on experience)

Job Summary

We are seeking a friendly, organized, and dependable Medical Secretary / Front Office Receptionist to join our team. In this role, you will be the first point of contact for patients entering our clinic. You will check patients in, gather or update medical information, answer phone calls, schedule appointments, and maintain accurate medical and administrative records. This position is ideal for someone who enjoys helping others, works well independently and within a team, and thrives in a fast-paced environment.

Key Responsibilities

Patient Interaction

• Greet patients as they arrive and ensure a welcoming environment
• Ascertain patient needs and complete check-in procedures
• Pull existing medical records or obtain new patient histories

Administrative Duties

• Answer phone calls and direct inquiries appropriately
• Schedule new and existing patient appointments
• File, upload, and organize documents
• Check paperwork for accuracy and completeness
• Handle medical records requests
• Maintain comprehensive medical and correspondence records
• Create spreadsheets and reports as needed
• Process co-pays and manage front desk financial transactions

Qualifications

• Previous office or medical office experience preferred
• Medical insurance billing experience is preferred
• Strong customer service and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multi-task and work independently in a fast-paced environment
• Proficiency in Microsoft Word, Excel, and basic computer programs

Work Location

In-person at:
3222 E Mishawaka Ave
South Bend, IN 46615

Learn more about us:
Website:
Facebook:

Ready to Join Our Team

If you are dependable, personable, and eager to grow with a thriving healthcare organization, we encourage you to apply today.