Patient Coordinator (Call Center)

Essen Health Care Job Summary

Essen Health Care is seeking a Patient Coordinator Women's Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women's health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience.

Responsibilities

• Handle high-volume inbound and outbound calls in a call center environment
• Schedule, reschedule, and confirm patient appointments for Women's Health services (OB/GYN, prenatal, etc.)
• Provide patients with accurate information regarding services, providers, and locations
• Verify patient demographics, insurance, and eligibility
• Coordinate care and follow-ups, including referrals and test scheduling
• Address patient inquiries with professionalism, empathy, and urgency
• Document all interactions accurately in the EMR system
• Collaborate with clinical and administrative teams to ensure seamless patient experience

Qualifications

• 1+ year of experience in healthcare call center required
• Experience in Women's Health, OB/GYN, or Care Coordination strongly preferred
• Strong communication and customer service skills
• Ability to manage high call volumes in a fast-paced environment
• Experience with EMR/EHR systems (eCW, Epic, or similar preferred)
• Bilingual Spanish preferred (not required)

What We Offer

• Competitive hourly rate ($20/hour)
• Growth opportunities within a leading healthcare organization
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.