VALET PARKING MANAGER - COMMERCIAL

Responsibilities Delegate responsibilities and supervise business operations. Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies. Monitor location activity and ensure it is properly provisioned and staffed. Maintain continual communication with the client, customers, and corporate leadership. Maintain a clean business environment, including ensuring that signage and displays are appropriately positioned, visible, and updated with accurate rates. Generate reports and present information to upper-level managers and/or Clients upon request. Participate in the hiring, training, coaching, and counseling process of team members to ensure that performance standards are met. Maximize profitability by controlling expenses and efficiently managing operational staff. Approve timecards and manage labor hours. Resolve conflicts or complaints from customers and employees. Work with vendors to ensure that the property is adequately supplied. Report all maintenance and equipment repairs to the client and assist as needed. Manage the parking areas and ensure an efficient traffic flow through the location. Accountability The Valet Parking Manager - Commercial is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Communication Effective communication is vital for the Valet Parking Manager - Commercial role. They must maintain constant communication with property management, site manager, customers, and guests. Family We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Exceptional Service Our commitment to exceptional service is non‑negotiable. The Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. Profitability While the Valet Parking Manager's primary role is management, they should also be mindful of operational efficiency. The Valet Parking Manager is responsible for overseeing many parts of a location’s operation. Qualifications A 4-year college degree is preferred but not required. Must have at least 3 years of managerial experience. Previous valet or customer service experience is a plus. Must have and maintain a valid driver’s license. Experience preparing and working within a budget. Strong understanding of business management, financial, and leadership principles. Excellent communication, leadership, coaching, and conflict resolution skills. Ability to work in a high‑energy environment, handle multiple tasks, and work within time constraints. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. Commitment to providing exceptional service to customers and support to staff members. Knowledge of and working skills in Microsoft Office Suite. Excellent communication and interpersonal skills. Ability to remain calm and effective in high‑pressure situations. Excellent problem‑solving and decision‑making abilities. Attention to detail and organization. Physical ability to move quickly and lift heavy items (up to 50 lbs.). A willingness to do whatever it takes to earn a "Thank You". Availability to work flexible shifts/hours, including days, evenings, weekends and holidays. Benefits $35.00 - $37.00 per hour. Flexible Spending Accounts, full‑time, eligible employees. 401(k). Vacation/Sick for full‑time and part‑time employees. Holiday pay for full‑time and part‑time employees. Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: View email address on click.appcast.io describing the accommodation. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr