SERVICE ADVISOR

SERVICE ADVISOR# SERVICE ADVISORTriple Crown Ford Lincoln - Stephenville, TX 76401## DescriptionKey Responsibilities* Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.* Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.* Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.* Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.* Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.* Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and Qualifications* Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.* Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.* Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes. #J-18808-Ljbffr